OKIN BPS is a leading company providing outsourcing services in the area of administration, coordination and analysis of IT and telecommunications. These services are delivered by over 1600 employees in three delivery centers, two in Ostrava and one in Prague, Czech Republic.
We are currently recruiting for CUSTOMER SERVICE REPRESENTATIVE with ENGLISH and FRENCH. This position is based in Ostrava. If you enjoy communicating with people around the world, this might be the right opportunity for you!
• Creating tickets with the reported failures in customer service centers
• Providing information to customers on the repair progress
• Communication with internal teams in order to verify and resolve clients´ issues
• Participation in regular meetings
• Min. secondary education
• Fluent English language and Frech language a must
• Problem solving personality with excellent communications skills
• Resilience to stress and high level of flexibility
• Reliability and attention to detail
• Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
• Full time employment
• Multicultural, challenging and friendly environment
• Daily use of languages
• Extensive training and further career development (CISCO / ITIL Academy)
• Other employee benefits
Please note this position is based in the beautiful location of Ostrava in the Czech Republic https://www.ostrava.cz/en.
We offer relocation packages to all relevant candidates wishing to work with us in Ostrava.
You will be working in a multicultural environment with more than a 1600 employees from many different backgrounds.
Take a look at a virtual tour of our office http://vp.lmc-test.cz/virtualniprohlidky/okin_kar/
For further details please click the apply button below.
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