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Bilingual Forex (FX) Business Developer

Title: Bilingual Forex (FX) Business Developer
Salaris: Depending on experience
Plaats: Belgium
Talen: Arabisch, Cantonees, Frans, Duits, Italiaans, Mandarijn, Russisch, Turks
Gepost: 3rd Feb 2012

Description:
Job Description

� Research and cold call potential clients and partners which include Banks, Broker/Dealers, Money Managers, Funds and HNW Retail.
� Establish partner relationships with FX Money Managers, Introducing Brokers and Technology White Labels.
� Effectively negotiate pricing and conditions with clients and partners.
� Travel at times to strategic Institutional FX events and prospective/existing clients.
� Discuss features/benefits of our FX technologies to potential clients and partners.
� Provide efficient on boarding assistance to potential clients and partners which will require communication with other departments.
� Provide weekly and monthly reports to management

Your Profile

Education: University degree required
Language: Fluent in English in addition to another language: German, French, Italian, Russian, Chinese, Arabic, Turkish

Competencies:

� Expert knowledge in eFX trading
� Efficient at researching and cold calling potential clients and partners
� Ability to work with flexible schedules
� Ability to achieve and/or exceed performance goals
� Ability to adapt to a changing environment linked with a fast growing bank.
� Excellent oral and written skills
� Must be customer minded, motivated, committed, professional and a team player

Customer Service and telemarketing Assistant ( Pl-Cz-Rom-Hung-Italian)

Title: Customer Service and telemarketing Assistant ( Pl-Cz-Rom-Hung-Italian)
Salaris: Monthly
Plaats: Antwerp - Antwerp, Belgium
Talen: Engels, Italiaans, Tsjechisch, Hongaars, Pools, Roemeens
Gepost: 26th Jan 2012

Description:
As customer service assistant you will be responsible for providing a superior level of service to our client's customers and international sales team.

Principal responsibilities:

 HSSE
Apply and comply with HSSE rules and regulations in line with the companies policies in order to secure a safe environment for the IDS NWE staff and customers
 Customer Service
Ensure the provision of a superior level of service to IDS customers, the IDS sales team and KPNWE support services functions, such as credit.

 Telemarketing
Ensure a prompt and professional follow-up of all offers, mailings and telemarketing calls and the subsequent attainment of pre-set sales targets
 Credit Control
Ensure all roles and responsibilities assigned to the Customer Services and Telemarketing Central team under corporate credit procedures are strictly adhered to and that open communication between all stakeholders is maintained in order to minimize credit risk.
 Administration & Procedures
Adhere to all processes and procedures pertaining to the administration and service of IDS customers within region thereby ensuring that the team has the best opportunity to provide all IDS customers, prospects and internal clients within requisite region an excellent service.

You will be the perfect profile if :
You have more than 1 year of experience in a Customer service departement.
You speak perfectly English and a combination of the following languages ( Italian Romanian, Czech,Hungarian or Polish)

Interested?
send your cv in English

Customer Service - SAP ( English + German or Italian or Slavic Language )

Title: Customer Service - SAP ( English + German or Italian or Slavic Language )
Salaris: Attractive
Plaats: Walloon Brabant, Belgium
Talen: Engels, Nederlands, Duits, Italiaans, Russisch, Bulgaars, Tsjechisch, Pools, Servisch, Slowaaks, Oekra�ens, Sloveens
Gepost: 26th Jan 2012

Description:
Customer Service - SAP ( English + German or Italian or Slavic Language )

Location: Waterloo

Primary responsibilities

� Taking orders from customers via phone, e-mail and fax and entering these orders into our ERP system
� Taking of potential product quality complaints via phone, e-mail and fax and entering these orders into our ERP sytem
� Management of these orders (order confirmation, queries, delivery investigations, complaints handling), answer technical support questions, and deal with client escalations & disputes
� Dispatching of service engineers
� Communication with corporate customers in the respective countries in the respective European language via phone and in written
� Relationship building with customers by understanding customers needs and dedication to provide high quality customer service
� Cooperation with departments involved in customer service processes within our company and external Service Providers
� Close cooperation with our sales teams to ensure smooth delivery of products to the customers
� Provide customers with product and service information

Specific Skills and or Knowledge, credentials or professional certifications

� Bachelor or Master degree

� At least 2 years of experience in a Customer Service

� Very good ENGLISH plus speaker level in:

- GERMAN (mandatory)
- DUTCH (is a plus)

� Be able to write correspondence with high level of quality (spelling & grammar) in English and the relevant language(s) above

� Stress resistant, Customer oriented yet affirmative, reliable, proactive

� Experience in working with SAP and previous exposure to multicultural working environment are an advantage

� Ability to learn quickly the products and our environment

� Precise and eye for the detail

� Good PC literacy

Interested?
Please apply with your updated CV and cover letter.

AfterSales Customer Service Representative Dutch/Italian

Title: AfterSales Customer Service Representative Dutch/Italian
Salaris: 1800� gross + meal vouchers + transport
Plaats: Wavre - Walloon Brabant, Belgium
Talen: Italiaans, Nederlands
Gepost: 26th Jan 2012

Description:
AfterSales Customer Service Representative Dutch/Italian

Our client is a service company located in Wavre.

As AfterSales Customer Service Representative, you are expected to:
- have daily contacts by email with clients regarding their orders in Dutch and Italian; you provide them with details on order delivery, feasability, etc.
- analyze and handle clients'claims and provide administrative follow-up to the department in Dutch and Italian.

Your profile:
- You are fluent in Dutch and Italian (written knowledge of both languages has to be excellent)
- An additional other language is considered an asset
- You have a good command of MS-Office tools
- You are organized and able to prioritize your own tasks
- You are stress-resistant and enjoy teamwork

Our offer:
We offer you a full-time temporary assignment with an option for a permanent contract after a trial period.
1800� gross/month is offered + additional benefits (meal vouchers, transport refund, etc)