http://www.toplanguagejobs.be Servisch Jobs in Belgiλ en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Customer Service - SAP ( English + German or Italian or Slavic Language )<br> Salaris: Attractive<br> Plaats: Walloon Brabant, Belgium<br> Talen: Engels, Nederlands, Duits, Italiaans, Russisch, Bulgaars, Tsjechisch, Pools, Servisch, Slowaaks, Oekraοens, Sloveens<br> Gepost: 26th Jan 2012<br><br> Description:<br> Customer Service - SAP ( English + German or Italian or Slavic Language )<br /> <br /> Location: Waterloo<br /> <br /> <br /> Primary responsibilities<br /> <br /> • Taking orders from customers via phone, e-mail and fax and entering these orders into our ERP system <br /> • Taking of potential product quality complaints via phone, e-mail and fax and entering these orders into our ERP sytem<br /> • Management of these orders (order confirmation, queries, delivery investigations, complaints handling), answer technical support questions, and deal with client escalations & disputes<br /> • Dispatching of service engineers<br /> • Communication with corporate customers in the respective countries in the respective European language via phone and in written<br /> • Relationship building with customers by understanding customers needs and dedication to provide high quality customer service<br /> • Cooperation with departments involved in customer service processes within our company and external Service Providers<br /> • Close cooperation with our sales teams to ensure smooth delivery of products to the customers<br /> • Provide customers with product and service information<br /> <br /> <br /> Specific Skills and or Knowledge, credentials or professional certifications<br /> <br /> • Bachelor or Master degree<br /> <br /> • At least 2 years of experience in a Customer Service<br /> <br /> • Very good ENGLISH plus speaker level in:<br /> <br /> - GERMAN (mandatory)<br /> - DUTCH (is a plus)<br /> <br /> • Be able to write correspondence with high level of quality (spelling & grammar) in English and the relevant language(s) above<br /> <br /> • Stress resistant, Customer oriented yet affirmative, reliable, proactive<br /> <br /> • Experience in working with SAP and previous exposure to multicultural working environment are an advantage<br /> <br /> • Ability to learn quickly the products and our environment<br /> <br /> • Precise and eye for the detail<br /> <br /> • Good PC literacy<br /> <br /> Interested?<br /> Please apply with your updated CV and cover letter. http://www.toplanguagejobs.be/job-1654432.html