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ICT Service Desk Agent: Dutch, German and English speaker

Title: ICT Service Desk Agent: Dutch, German and English speaker
Salaris: attractive
Plaats: Brussels, Belgium
Talen: Engels, Nederlands, Duits
Gepost: 8th Feb 2012

Description:
ICT Service Desk Analyst Dutch, German and English speaker
Location: Brussels

REQUIRED LANGUAGES:
Dutch/German/English (Any other additional language is an asset!)

REPORTS TO: EICT Service Desk & Quality Assurance Manager

DEPARTMENT: European ICT Service Desk

MAIN ACCOUNTABILITIES:
� Diagnose and solve ICT-related calls, incidents, problems
� To act as a 1st line of support
� Active tracking & tracing of open calls, incidents & changes.
� Install, register and test on client hardware and software
� To provide statistical information and reports when required.
� Administer changes in ICT equipment
� Knowledge of other areas of ICT

KEY PERFORMANCE INDICATOR�S (KPI�s):
� Agreed service levels
� Accuracy
� Functionality of systems
� Accuracy
� Timeliness
� Completeness
� Correctness of information
� Skills outside of own area of expertise

PURPOSE OF THIS POSITION:
� To provide a single point of contact for all ICT related requests.
� Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
� Provide first level support to Canon Users for systems, products, services.
� Own all calls to resolution.
� To provide statistical information and reports when required.
� Proactively work to achieve a high level of first time fixes.

MAIN CONTACTS:
Canon Configuration Centres and support teams, 3rd party companies contracted to supply equipment/services, ICTS Change & Release Manager, CESC, ICT Service Delivery & Support Manager, Regional Service Support & Delivery Managers, Canon Procurement, Finance and various Business Users.

SPECIALIST ABILITIES / KNOWLEDGE:
� ITIL certified
� Educated to High school level
� Language (fluent): Please see above �Required languages�.
� 1-2 year(s) experience in similar situation (0-1 year for junior role)
� Ability to learn new ideas and concepts and respond flexibly to challenges
� Displays the ability to work in a co-operative, pro-active and flexible way with
customers of all levels of seniority
� Preferable ICT based qualifications (MCP, etc)
� Experience and interest in client hardware & software

MAIN RESPONSIBILITIES:
- Provides an effective interface between Users and service providers, including
logging/documenting Incidents, Problems and Changes. Effectively communicates
call progress and ensures all diagnostic information is provided for error resolution
and incident analysis.
- Assists Users in making more effective use of systems, products and services,
making initial diagnosis of issues and giving clear and concise advice on known
solutions where applicable.
- Provides clear and concise information on Changes, Known errors, Changes in
availability, New Facilities, etc.
- Maintains accurate log entries of requests with call/resolution & follow up details.
Follows agreed procedures and maintains documentation/knowledge base to
establish possible solutions to calls.
- Follows agreed procedures and responds to requests by providing information to
enable Users to solve their issues.
-Promptly allocates unresolved calls as appropriate, by adhering to set escalation
procedures.
- Follows agreed procedures, maintains and reports up to date and accurate inventory
information on the organisation�s ICT assets and User information.

KEY COMPETENCIES:
� Communication
� Personal Effectiveness
� Inter Personal Skills

Application deadline:
Friday 20 January 2012

ICT Service Desk Agent: Dutch, French, English speaker

Title: ICT Service Desk Agent: Dutch, French, English speaker
Salaris: attractive
Plaats: Brussels, Belgium
Talen: Engels, Nederlands, Frans
Gepost: 8th Feb 2012

Description:
ICT Service Desk Analyst

REQUIRED LANGUAGES:
Dutch/French/English (Any other additional language is an asset!)

REPORTS TO: EICT Service Desk & Quality Assurance Manager

DEPARTMENT: European ICT Service Desk

MAIN ACCOUNTABILITIES:
� Diagnose and solve ICT-related calls, incidents, problems
� To act as a 1st line of support
� Active tracking & tracing of open calls, incidents & changes.
� Install, register and test on client hardware and software
� To provide statistical information and reports when required.
� Administer changes in ICT equipment
� Knowledge of other areas of ICT

KEY PERFORMANCE INDICATOR�S (KPI�s):
� Agreed service levels
� Accuracy
� Functionality of systems
� Accuracy
� Timeliness
� Completeness
� Correctness of information
� Skills outside of own area of expertise

PURPOSE OF THIS POSITION:
� To provide a single point of contact for all ICT related requests.
� Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
� Provide first level support to Canon Users for systems, products, services.
� Own all calls to resolution.
� To provide statistical information and reports when required.
� Proactively work to achieve a high level of first time fixes.

MAIN CONTACTS:
Canon Configuration Centres and support teams, 3rd party companies contracted to supply equipment/services, ICTS Change & Release Manager, CESC, ICT Service Delivery & Support Manager, Regional Service Support & Delivery Managers, Canon Procurement, Finance and various Business Users.

SPECIALIST ABILITIES / KNOWLEDGE:
� ITIL certified
� Educated to High school level
� Language (fluent): Please see above �Required languages�.
� 1-2 year(s) experience in similar situation (0-1 year for junior role)
� Ability to learn new ideas and concepts and respond flexibly to challenges
� Displays the ability to work in a co-operative, pro-active and flexible way with
customers of all levels of seniority
� Preferable ICT based qualifications (MCP, etc)
� Experience and interest in client hardware & software

MAIN RESPONSIBILITIES:
- Provides an effective interface between Users and service providers, including
logging/documenting Incidents, Problems and Changes. Effectively communicates
call progress and ensures all diagnostic information is provided for error resolution
and incident analysis.
- Assists Users in making more effective use of systems, products and services,
making initial diagnosis of issues and giving clear and concise advice on known
solutions where applicable.
- Provides clear and concise information on Changes, Known errors, Changes in
availability, New Facilities, etc.
- Maintains accurate log entries of requests with call/resolution & follow up details.
Follows agreed procedures and maintains documentation/knowledge base to
establish possible solutions to calls.
- Follows agreed procedures and responds to requests by providing information to
enable Users to solve their issues.
-Promptly allocates unresolved calls as appropriate, by adhering to set escalation
procedures.
- Follows agreed procedures, maintains and reports up to date and accurate inventory
information on the organisation�s ICT assets and User information.

KEY COMPETENCIES:
� Communication
� Personal Effectiveness
� Inter Personal Skills

Application deadline:
Friday 20 January 2012

Dutch or French Speaking Radio Planning Engineer

Title: Dutch or French Speaking Radio Planning Engineer
Salaris: Competitive
Plaats: Antwerp - Antwerp, Belgium
Talen: Nederlands, Frans
Gepost: 8th Feb 2012

Description:
Functie omschrijving

We are currently hiring Hands-on RF engineers for Roll-out Projects in Belgium.

Your Job:

To provide the best possible coverage, capacity and quality by conducting new Rf design, and upgrading fo the BTS in time and at a cost-effective and flexible way in accordance with construction and according to technical requirements.

Tasks:

Site Survey Preparation
Attending Site Surveys to identify possible candidates
RF Site Design
Attending Technical Site Visits with Lanlord, Construction Company and Negotiator
Evaluation of Engineering PAckage and Site Design
Attending Kick of Meetings
Back office support
Ad hoc RF project requests

Functie eisen

Minimum of two years working experience in a Western European Roll-Out project of GSM and/or UMTS Network
Bachelor Degree with a specialization in Telecom
Languages: Dutch and English or French and English

Brussels Based - Employee Relations / HR Generalist - Belgium - to �70,000 + bonus

Title: Brussels Based - Employee Relations / HR Generalist - Belgium - to �70,000 + bonus
Salaris: 70000
Plaats: Brussels, Belgium
Talen: Engels, Nederlands, Frans, Nederlands
Gepost: 7th Feb 2012

Description:
Brussels Based - Employee Relations / HR Generalist - Belgium - to �70,000 + bonus

An exciting new position has arisen based in Brussels, Belgium for an experienced Employee Relations (ER) or HR Generalist to join a leading International business.
Ideally you will have at least 5 years relevant experience providing HR Generalist or ER Generalist services as part of an HR service.
In addition, it is essential that you are able to speak English as well as either French or Dutch (or both).

In this position, responsibilities will involve resolving complex employee relations enquiries and utilising management tools to ensure that all queries are dealt with effectively. This will involve regular liaison and communication with other HR team members and HR Business partners.
Additional responsibilities will involve coaching managers and providing guidance to complex investigations.

This position has EMEA scope covering other countries including Belgium, Netherlands and France
So if you are an expert in French or Belgian legislation and if you want to join a multi-national company in a position that offers career progression and an extremely competitive salary, this could be the role for you!

Employee Relations Consultant (Dutch or French speaking) � Brussels

Title: Employee Relations Consultant (Dutch or French speaking) � Brussels
Salaris: �55,000 - �75,000
Plaats: Brussels, Belgium
Talen: Engels, Nederlands, Frans
Gepost: 7th Feb 2012

Description:
My client a global organisation has a requirement for an Employee Relations Consultant to join their enterprise in Brussels, Belgium.

This role requires candidates who can speak fluent English as well as either French or Dutch. If you speak any other European language, this will be an advantage. Candidates must also at least have 5 years HR experience ideally as a Generalist and be an expert in French or Belgian legislation.

The ER Consultant will be responsible for the resolution of complex employee and manager enquiries and requests that are escalated mainly via Customer Service Representatives. You will utilise case management tools to track the status and progress of employee and manager enquiries, communicating effectively with appropriate parties including HR Business Partners. You will also coach line managers, provide guidance with investigations and provide advice to resolve escalated conflict and employee relations issues.

Salary �55-75,000 plus 10% Bonus and a Car allowance

For the full job description, please email your CV along with your salary requirements and notice period to abu.choudhury@jamesgrayassociates.co.uk

HR Business partner Belgium

Title: HR Business partner Belgium
Salaris: N�gociable
Plaats: Brussels, Belgium
Talen: Nederlands, Frans
Gepost: 4th Feb 2012

Description:
Votre mission:
� RH op�rationnel pour notre centre de service en Belgique
� Introduction et mise en pratique des mod�les, process et outils RH d�finis par le groupe.
� D�veloppement, transposition et accompagnement des process de recrutement et en mati�re de d�veloppement du personnel.
� Apport de solutions sur les questions �manant du droit du travail et le cas �ch�ant, conseil dans la prise en charge de cas juridiques
� Ex�cution de formations et trainings
� Reporting r�guliers et analyse de statistiques

Votre profil:
� Dipl�me universitaire ou d��cole de commerce avec une sp�cialisation RH ou formation �quivalente
� 3 ans minimum d�exp�rience en Ressources humaines sur un poste op�rationnel dans le domaine de la distribution
� Aptitude � travailler de fa�on autonome et syst�matique, sens de l�organisation, hautes comp�tences sociale et de communication, cr�ativit� et prestance
� Tr�s bonnes connaissances du Pack MS�Office
� Anglais et n�erlandais courants aussi bien � l�oral et �crit
� Ouvert � de nombreux d�placements

Bilingual IT Sales Executive

Title: Bilingual IT Sales Executive
Salaris: 55,000+
Plaats: Brussels, Belgium
Talen: Nederlands, Frans, Duits, Nederlands
Gepost: 3rd Feb 2012

Description:
Responsibilities of the Sales executive:

� Drive revenues through 3rd party resellers
� Ensure sales targets/objectives are achieved and exceeded quarterly and annually
� Generate and develop new business through 3rd party resellers
� Continuously improve the selling experience for our customers
� Account management of a portfolio of clients and close liaison with the field / channel
� Attend meetings in country when required and travel to partner events
� Drive process improvement

Skills Required for Sales Executive:

� Native Language with fluent English
� Proven Sales experience in sales preferably IT an advantage but not essential
� Previous experience in an Outbound Department is beneficial but not essential
� IT background (Knowledge of Storage/software Industry preferred)
� Ability to handle constructive customer feedback and implement ideas for process improvement
� Excellent communication skills both written and verbal at all levels
� �Can Do� / �Winner� attitude essential.

The rewards for YOU:

� Career Development: Your Engagement with the field on a daily basis
� Continuous Training one to one coaching sessions with the coaching team and your manager
� Ability to interact with other Sales Divisions
� Ability to work with Fortune 500 companies through Third party organisations e.g. suppliers other technical groups
� Excellent base salary with the ability to earn excellent commission by working with one of the
worlds� best product portfolios
� Benefits including Private healthcare and a subsidized canteen to name a few!

Bilingual Customer Service Representative

Title: Bilingual Customer Service Representative
Salaris: 22-24K
Plaats: Belgium
Talen: Nederlands, Frans, Duits
Gepost: 3rd Feb 2012

Description:
Responsibilities include:

� Identify opportunities to make every customer successful. This involves recommending and explaining product and service features that are best suited to the customer�s needs.
� Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools (online self-help, FAQ�s, email, chat, telephone).
� Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports, monitor abuse and inappropriate utilization of our service.
� Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
� Support customers with tasks related with billing and payments and work with the finance team to ensure a fast and accurate response to customers� demands.
� Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
� Identify and develop opportunities to expand self-help in the application and on your language;
� Work on projects to enhance team operations and improve productivity.

Qualifications:

� A very strong focus on customer satisfaction.
� Minimum 2-3 years experience in multi-channel support, preferably for an Internet or e-Commerce company.
� Ability to prioritize, analyze and plan actions in a fast-paced environment.
� Bilingual in Dutch/German or Dutch/French
� Fluency in English required. Knowledge of Portuguese will be a plus.
� Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within the company).
� Outstanding problem-solving abilities and organizational skills.
� Excellent knowledge of Internet and software applications, including Microsoft Office products.
� Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
� A university degree is required.
An EU passport or work permit is required for this position

Accounts Payable Specialist

Title: Accounts Payable Specialist
Salaris: To be discussed
Plaats: Belgium
Talen: Nederlands, Nederlands
Gepost: 2nd Feb 2012

Description:
Approach People recruitment, we are looking for an ACCOUNTS PAYABLE Specialist - with DUTCH and English languages. Our client is a very important multination corporation, world wide leader in their products for the health care industry. We have several positions open for working in their Headquarters in Switzerland. Candidates interested on this vacancy can send their CV in WORD format in English to this address: mireia@approachpeople.com. For more information, do not hesitate to contact me: Mireia Cuesta.

Accounts Payable Specialist � Dutch+English

Your Responsibilities:

The Accounts Payable Accountant is in charge of the invoices processing in the applicable accounting systems, as well as follow up and resolution of all open issues which may arise. Participate in the month end activities and is in charge of the preparation of assigned periodical accounts reconciliations.

Your essential functions will be the following:
� Coding and distribution of invoices from suppliers
� Intercompany and accounts reconciliations at month end
� Liaises with suppliers regarding queries, payment delays and any similar which may arise
� Checks and corrects invoices for VAT code, GL accounts, cost centers and/or internal orders prior to posting of invoices in SAP
� Checks for compliance with internal procedures and books the Travel and Entertainment expense reports
� Ensures back-up for other Accounts Payable accountants during holidays or sickness leaves
� Fills and archives invoices, prepares outgoing payment runs proposals and performs any ad-hoc activities requested by the Team Lead

Your Education:
Minimum Bachelor��s degree in Finance / Accounting, Advanced degree preferred

Specific knowledge, skills, abilities required:
� 3-4 years experience in an Accounts Payables department
� Good knowledge of IFRS / GAAP
� Experience in large scale multinational environment
� VAT experience
� SAP FI experience
� Fluent in Dutch and English
� Good communication skills and ability to work on own initiative

Candidates interested on this vacancy can send their CV in WORD format in English to this address: mireia@approachpeople.com

Customer Service Representative German or Dutch in Madeira

Title: Customer Service Representative German or Dutch in Madeira
Salaris: to be discussed
Plaats: Belgium
Talen: Engels, Nederlands, Duits
Gepost: 2nd Feb 2012

Description:
Customer Service Representative German or Dutch, Funchal, Portugal

Our client is a well known provider of web-based survey solutions. Because they are still small everyone can have an impact on their success. Our client is trusted by millions of customers, as well as other businesses, academic institutions and organization in more than 190 countries so far.

If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you.

Responsibilities:
� Collaborate with customers by phone and email to Identify opportunities to make every user successful. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customer�s needs.
� Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge.
� Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and pro-actively adapts to needs of queue & service levels.
� Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports.
� Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
� Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
� Contribute to the identification and development of opportunities to expand self-help in the application.
� Work on projects to enhance team operations and improve productivity.

Qualifications:
� World-class customer service focus.
� 2-3 years experience in phone and email-based product support, preferably for an Internet or e-commerce company.
� Be an active listener that can show empathy and patience in a fast paced, non-scripted environment
� Native OR Bilingual in at least one of the following languages: (Dutch, German). Fluency in English required. Knowledge of Portuguese will be a plus not mandatory
� Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within the company).
� Outstanding problem-solving abilities and organizational skills.
� Excellent knowledge of Internet and software applications, including Microsoft Office products.
� Knowledge of Salesforce, Remedy or Rightnow would be an asset
� Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
� A university degree is required
� Recent call centre experience

We offer competitive salaries, medical/dental benefits and equity compensation.

An EU passport or work permit is required for this position

To apply for this position send your CV to susanne@approachpeople.com today!

Data Center Environmental and Safety Technician (Specialist) - Saint-Ghislain

Title: Data Center Environmental and Safety Technician (Specialist) - Saint-Ghislain
Salaris: Excellent
Plaats: Belgium
Talen: Nederlands, Frans, Duits
Gepost: 2nd Feb 2012

Description:
Data Center Environmental and Safety Technician (Specialist) - Saint-Ghislain
Apply now
This position is based in Saint-Ghislain, Belgium.
The area: Operations and IT, Data Center
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We're diverse, upbeat, creative, team-oriented engineers and managers working on a daily basis to develop data centers that are changing the face of contemporary computing facilities.
The role: Data Center Environmental and Safety Technician (Specialist) - Saint
In this role you will assist the Data Center Facilities Manager and environmental/safety team in the duties relating to environmental/safety policies, procedures, and compliance activities. You will aid in performing on-site environmental/safety inspections, monitoring, sampling, reporting, permit submissions, and maintain data at several data center locations. Changes with respect to operations and day-to-day activities may require focus to be shifted as necessary.

Responsibilities:

* Prepare or oversee the completion of site specific environmental permitting (e.g., wastewater, air) and environmental summary tables/charts. Complete or ensure completion of monitoring activities as required by permits and/or company procedures.
* Conduct or ensure environmental/safety training is completed. Also, ensure that environmental and safety incidents are properly investigated and reported.
* Take responsibility for investigating and resolving environmental/safety questions or issues.
* Participate in and/or facilitate environmental/safety meetings and inspections.
* Perform all tasks in a safe and efficient manner and adheres to all environmental/safety regulations pertaining to each job assignment (i.e., wear safety glasses, hearing/personal protective equipment).

Requirements:

* Education qualification preferred with a focus on study in Engineering, Environmental Sciences, Safety or a related discipline or equivalent.
* Strong experience of plant operation or working knowledge of European and Belgian environmental regulations and training experience required.
* Experience with prevention advisor for a level C and Hazardous Materials is desirable but is not mandatory as this training can be provided.
* Excellent communication and organizational skills.
* Must be able to access all parts of the datacenter ? climb stairs, roof access ladders, uneven work surfaces, etc., don appropriate personal protective equipment, and travel to various site locations up to 50% of the time.

Apply now

Accounts Payable Specialist

Title: Accounts Payable Specialist
Salaris: To be discussed
Plaats: Brussels, Belgium
Talen: Nederlands, Nederlands
Gepost: 2nd Feb 2012

Description:
Approach People recruitment, we are looking for an ACCOUNTS PAYABLE Specialist - with DUTCH and English languages. Our client is a very important multination corporation, world wide leader in their products for the health care industry. We have several positions open for working in their Headquarters in Switzerland. Candidates interested on this vacancy can send their CV in WORD format in English to this address: mireia@approachpeople.com. For more information, do not hesitate to contact me: Mireia Cuesta.

Accounts Payable Specialist � Dutch+English

Your Responsibilities:

The Accounts Payable Accountant is in charge of the invoices processing in the applicable accounting systems, as well as follow up and resolution of all open issues which may arise. Participate in the month end activities and is in charge of the preparation of assigned periodical accounts reconciliations.

Your essential functions will be the following:
� Coding and distribution of invoices from suppliers
� Intercompany and accounts reconciliations at month end
� Liaises with suppliers regarding queries, payment delays and any similar which may arise
� Checks and corrects invoices for VAT code, GL accounts, cost centers and/or internal orders prior to posting of invoices in SAP
� Checks for compliance with internal procedures and books the Travel and Entertainment expense reports
� Ensures back-up for other Accounts Payable accountants during holidays or sickness leaves
� Fills and archives invoices, prepares outgoing payment runs proposals and performs any ad-hoc activities requested by the Team Lead

Your Education:
Minimum Bachelor��s degree in Finance / Accounting, Advanced degree preferred

Specific knowledge, skills, abilities required:
� 3-4 years experience in an Accounts Payables department
� Good knowledge of IFRS / GAAP
� Experience in large scale multinational environment
� VAT experience
� SAP FI experience
� Fluent in Dutch and English
� Good communication skills and ability to work on own initiative

Candidates interested on this vacancy can send their CV in WORD format in English to this address: mireia@approachpeople.com

Policy Manager - Brussels

Title: Policy Manager - Brussels
Salaris: Excellent
Plaats: Brussels, Belgium
Talen: Nederlands, Frans, Duits
Gepost: 30th Jan 2012

Description:
Policy Manager - Brussels
Apply now
This position is based in Brussels, Belgium.
The area:Public Policy and Government Relations
Our job is to advocate for Google on the big public policy issues of the day. Technology moves quickly, so it's important that we work closely with politicians, regulators, academics and third parties to help them understand the issues that affect the Internet and our users. Google and the web touch a lot of public policy debates, so we're looking for quick-witted, entrepreneurial and intellectually curious people to join our team. Life at Google is rarely quiet, and never boring so to succeed here, you'll need to combine creativity with the organizational skills to manage different campaigns and projects to tight deadlines. Ideal candidates will be inspiring advocates and enthusiastic team players, eager to help shape the future direction of Internet policy.
The role: Policy Manager
A great opportunity exists for a bright, well organized and energetic individual to work with a stellar team on cutting edge technology issues. Google is looking for a Public Policy and Government Relations Manager/Counsel, based in Brussels, to work cross-functionally within Google to develop and lead campaigns to improve awareness of the dynamics of the technology and advertising industries, and should expect to participate actively in both political and expert policy discussions circles to this end. The role requires significant experience either working with or in public institutions, politics or a regulatory agency as well as an ability to grasp complex technical, economic and policy issues.
Responsibilities:

* Develop and lead on outreach and campaigns to further understanding of Google?s business, as well as implications of business, technological or policy developments affecting the Internet.
* Engage with industry players, trade association and other organisations in support of policies that will help maintain a user-driven, open and innovative online environment.
* Engage directly with policy-makers, academics and industry partners.
* Monitor and research current and relevant emerging policy issues.
* Work cross functionally to develop policy positions for review by Google's policy, legal, and management teams.

Requirements:

* Strong academic record, with minimum bachelors degree or equivalent.
* Substantial direct experience in public policy, preferably including time spent working in public institutions, a regulatory agency, think tanks, consultants or the corporate world.
* First-rate written and verbal communications skills. Fluent written and oral English.
* Strong political and analytical skills, as well as deep understanding of policy, economic and technological developments affecting the Internet.
* Team player with a sense of humor and the ability to exercise good judgement in a rapidly changing and sometimes stressful environment.

Apply now

Receptionist / Client Service Representative with Dutch, French and Engl, Braine-L'Alleud

Title: Receptionist / Client Service Representative with Dutch, French and Engl, Braine-L'Alleud
Salaris: negotiable
Plaats: Walloon Brabant, Belgium
Talen: Engels, Nederlands, Frans
Gepost: 24th Jan 2012

Description:
Receptionist / Client Service Representative, Braine-L'Alleud

Do you enjoy working in a busy reception or front office environment?
Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?
Would you like to build and maintain strong professional relationships?
Are you fluent in Dutch, French and English?
Are you looking for a role without long hours, night shifts or weekend working?

If you answered YES to all above questions, please read further.

Regus is the world�s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to.

As the face of our business you will play a key role in delivering a five star customer service to our clients.

Your daily tasks and responsibilities will cover:
� Front office: Welcoming and greeting customers, handling phone calls.
� Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
� Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
� Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
� Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Are you�?
� An enthusiastic professional with 1-2 years experience within client facing roles?
� Customer focused, flexible and willing to go the extra mile?
� Always smiling, even if things don�t go well or you are incredibly busy?

Receptionist / Client Service Representative with English, French and Dutch, Brxl

Title: Receptionist / Client Service Representative with English, French and Dutch, Brxl
Salaris: negotiable
Plaats: Brussels, Belgium
Talen: Engels, Nederlands, Duits
Gepost: 24th Jan 2012

Description:
Receptionist / Client Service Representative, Regus

Do you enjoy working in a busy reception or front office environment?
Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?
Would you like to build and maintain strong professional relationships?
Are you fluent Dutch, French and English?
Are you looking for a role without long hours, night shifts or weekend working?

If you answered YES to all above questions, please read further.

Regus is the world�s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to.

As the face of our business you will play a key role in delivering a five star customer service to our clients.

Your daily tasks and responsibilities will cover:
� Front office: Welcoming and greeting customers, handling phone calls.
� Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
� Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
� Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
� Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Are you�?
� An enthusiastic professional with 1-2 years experience within client facing roles?
� Customer focused, flexible and willing to go the extra mile?
� Always smiling, even if things don�t go well or you are incredibly busy?

Receptionist / Client Service Representative with Dutch and English, Antwerp

Title: Receptionist / Client Service Representative with Dutch and English, Antwerp
Salaris: negotiable
Plaats: Antwerp - Antwerp, Belgium
Talen: Engels, Nederlands, Frans
Gepost: 24th Jan 2012

Description:
Receptionist / Client Service Representative, Regus

Do you enjoy working in a busy reception or front office environment?
Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?
Would you like to build and maintain strong professional relationships?
Are you fluent in Dutch and English?
Are you looking for a role without long hours, night shifts or weekend working?

If you answered YES to all above questions, please read further.

Regus is the world�s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to.

As the face of our business you will play a key role in delivering a five star customer service to our clients.

Your daily tasks and responsibilities will cover:
� Front office: Welcoming and greeting customers, handling phone calls.
� Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
� Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
� Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
� Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Are you�?
� An enthusiastic professional with 1-2 years experience within client facing roles?
� Customer focused, flexible and willing to go the extra mile?
� Always smiling, even if things don�t go well or you are incredibly busy?

Receptionist / Client Service Representative with French and English, Gent

Title: Receptionist / Client Service Representative with French and English, Gent
Salaris: negotiable
Plaats: Ghent - East Flanders, Belgium
Talen: Engels, Nederlands, Frans
Gepost: 24th Jan 2012

Description:
Receptionist / Client Service Representative, Regus

Do you enjoy working in a busy reception or front office environment?
Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?
Would you like to build and maintain strong professional relationships?
Are you fluent in Dutch, French and English?
Are you looking for a role without long hours, night shifts or weekend working?

If you answered YES to all above questions, please read further.

Regus is the world�s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to.

As the face of our business you will play a key role in delivering a five star customer service to our clients.

Your daily tasks and responsibilities will cover:
� Front office: Welcoming and greeting customers, handling phone calls.
� Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
� Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
� Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
� Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Are you�?
� An enthusiastic professional with 1-2 years experience within client facing roles?
� Customer focused, flexible and willing to go the extra mile?
� Always smiling, even if things don�t go well or you are incredibly busy?

Senior Receptionist / Client Service Representative with English, Dutch, French, Antwerp

Title: Senior Receptionist / Client Service Representative with English, Dutch, French, Antwerp
Salaris: negotiable
Plaats: Antwerp - Antwerp, Belgium
Talen: Engels, Nederlands, Frans
Gepost: 24th Jan 2012

Description:
Senior Receptionist / Client Service Representative, Regus

Do you enjoy working in a busy reception or front office environment?
Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?
Would you like to build and maintain strong professional relationships?
Are you fluent in Dutch, French and English?

If you answered YES to all above questions, please read further.

Regus is the world�s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to.

As the face of our business you will play a key role in delivering a five star customer service to our clients. As a Senior Client Service Representative, you will work together with the Centre Manager, regarding the performance of the team and the development of the centre.

Your daily tasks and responsibilities will cover:
� Supervision: Training and guiding the team, management of the centre in the absence of the Centre Manager and, keeping track of the client satisfaction and development.
� Front office: Welcoming and greeting customers, handling phone calls.
� Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
� Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
� Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
� Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Are you�?
� An enthusiastic professional with min 3 years experience within client facing roles?
� Autonomous, with proven experience of leading by example?
� Customer focused, flexible and willing to go the extra mile?
� Always smiling, even if things don�t go well or you are incredibly busy?

Policy Manager, Intellectual Property - Brussels

Title: Policy Manager, Intellectual Property - Brussels
Salaris: Excellent
Plaats: Brussels, Belgium
Talen: Nederlands, Frans, Duits
Gepost: 17th Jan 2012

Description:
Policy Manager, Intellectual Property - Brussels
Apply now
This position is based in Brussels, Belgium.
The area: Legal, Public Policy and Government Relations
Our job is to advocate for Google on the big public policy issues of the day. Technology moves quickly, so it's important that we work closely with politicians, regulators, academics and third parties to help them understand the issues that affect the Internet and our users. Google and the web touch a lot of public policy debates, so we're looking for quick-witted, entrepreneurial and intellectually curious people to join our team. Life at Google is rarely quiet, and never boring so to succeed here, you'll need to combine creativity with the organizational skills to manage different campaigns and projects to tight deadlines. Ideal candidates will be inspiring advocates and enthusiastic team players, eager to help shape the future direction of Internet policy.
The role: Policy Manager, Intellectual Property
A great opportunity exists for a bright, well organized and energetic individual to work with a stellar team on cutting edge technology issues. Google is looking for a Public Policy and Government Relations Manager/Counsel, based in Brussels, to handle our intellectual property agenda with policy makers inside and outside government. In addition, you will help advise our product and engineering teams on the public policy implications of their products, working with a closely coordinated and cross-functional global team. The role requires significant experience either working with or in government, politics or a regulatory agency as well as an ability to grasp complex technical and policy issues.
Responsibilities:

* Develop and lead public intellectual property campaigns policy goals that benefit Google?s users, our business and the wider web.
* Engage directly with politicians and policy-makers.
* Build a network of trade associations, industry partners, non-profit groups and others to support policies that will help create/maintain a user-focused online environment as well as an open Internet.
* Advise our product and engineering teams on the policy implications of their product.
* Monitor and research current and relevant emerging policy issues.
* Work cross functionally to develop policy positions for review by Google's policy, legal, and management teams.

Requirements:

* Strong academic record, with minimum bachelors degree or equivalent.
* Substantial direct experience in intellectual property policy matters, preferably including time spent working in government, a regulatory agency, politics, the corporate or public interest world.
* First-rate written and verbal communications skills. Fluent written and oral English.
* Strong political and analytical skills.
* Familiarity with Internet technologies and the surrounding policy environments.
* Team player with a sense of humor and the ability to exercise good judgement in a rapidly changing and sometimes stressful environment.

Apply now

Data Center Facilities Manager - Saint-Ghislain

Title: Data Center Facilities Manager - Saint-Ghislain
Salaris: Excellent
Plaats: Belgium
Talen: Nederlands, Frans, Duits
Gepost: 17th Jan 2012

Description:
Data Center Facilities Manager - Saint-Ghislain
Apply now
This position is based in Saint-Ghislain, Belgium.
The area: Technology Infrastructure
Behind everything our users see online is the architecture built by the Technology Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.
The role: Data Center Facilities Manager
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. Facilities Technicians on this team operate, monitor and support all facilities activity at Google's data centers. You take ownership of the operation and maintenance of water pumps and treatment systems, HVAC, UPS, generators, electrical distribution and control and monitoring Systems. You're at the forefront of best-in-class environmental practices. You bring the ideas of our Data Center Engineers to life and develop creative approaches to reducing operational costs while improving efficiencies. You ensure that problems are identified and repaired quickly, that contractors deliver quality services and preventive maintenance, and that safety measures are being performed. In emergency situations or abnormal conditions, you respond to data center performance issues and outages to minimize the recovery time from failures.
Responsibilities:

* Provide detailed technical input in the planning, design and development of all electrical and mechanical facilities equipment.
* Ensure that facilities problems are identified and repaired quickly.
* Hire and develop the skills of an internal team to scale in support of facilities equipment.
* Negotiate and manage vendor contracts, service level agreements (SLAs), etc.
* Work towards continual improvement in operational efficiencies, and travel to other regions to facilitate projects.

Minimum Qualifications:

* Mechanical or Electrical Engineering related degree. In lieu of degree, relevant skills or equivalent experience.
* Experience in management of vendors/contractors performing installation, maintenance or upgrade work in a data center or related environment.

Preferred Qualifications:

* MSc/PhD.
* Significant experience as a Facilities Manager or Chief Engineer at a data center or related environment (industrial, pharmaceutical, manufacturing or military).
* Technical competence in electrical, mechanical and cooling principals (inc. feeders, transformers, generators, switchgear, UPS systems, ATS/STS units, PDU/PMM units, chillers, air handling units, and CRAC units) including strong familiarity with EU safety regulations and controls.
* Previous experience in motivating, leading and creating an effective team environment.
* Excellent oral and written communication skills in English.
* Valid EU work authorization.

Apply now