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ICT Service Desk Analyst French, German and English speaker

Title: ICT Service Desk Analyst French, German and English speaker
Salaris: attractive
Plaats: Brussels, Belgium
Talen: Engels, Frans, Duits
Gepost: 8th Feb 2012

Description:
ICT Service Desk Analyst French, German and English speaker
Brussels

REQUIRED LANGUAGES: French, German and English (Any other additional language is an asset!)

REPORTS TO: EICT Service Desk & Quality Assurance Manager

DEPARTMENT: European ICT Service Desk

MAIN ACCOUNTABILITIES:
� Diagnose and solve ICT-related calls, incidents, problems
� To act as a 1st line of support
� Active tracking & tracing of open calls, incidents & changes.
� Install, register and test on client hardware and software
� To provide statistical information and reports when required.
� Administer changes in ICT equipment
� Knowledge of other areas of ICT

KEY PERFORMANCE INDICATOR�S (KPI�s):
� Agreed service levels
� Accuracy
� Functionality of systems
� Accuracy
� Timeliness
� Completeness
� Correctness of information
� Skills outside of own area of expertise

PURPOSE OF THIS POSITION:
� To provide a single point of contact for all ICT related requests.
� Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
� Provide first level support to Canon Users for systems, products, services.
� Own all calls to resolution.
� To provide statistical information and reports when required.
� Proactively work to achieve a high level of first time fixes.

MAIN CONTACTS:
Canon Configuration Centres and support teams, 3rd party companies contracted to supply equipment/services, ICTS Change & Release Manager, CESC, ICT Service Delivery & Support Manager, Regional Service Support & Delivery Managers, Canon Procurement, Finance and various Business Users.

SPECIALIST ABILITIES / KNOWLEDGE:
� ITIL certified
� Educated to High school level
� Language (fluent): Please see above �Required languages�.
� 1-2 year(s) experience in similar situation (0-1 year for junior role)
� Ability to learn new ideas and concepts and respond flexibly to challenges
� Displays the ability to work in a co-operative, pro-active and flexible way with
customers of all levels of seniority
� Preferable ICT based qualifications (MCP, etc)
� Experience and interest in client hardware & software

MAIN RESPONSIBILITIES:
- Provides an effective interface between Users and service providers, including
logging/documenting Incidents, Problems and Changes. Effectively communicates
call progress and ensures all diagnostic information is provided for error resolution
and incident analysis.
- Assists Users in making more effective use of systems, products and services,
making initial diagnosis of issues and giving clear and concise advice on known
solutions where applicable.
- Provides clear and concise information on Changes, Known errors, Changes in
availability, New Facilities, etc.
- Maintains accurate log entries of requests with call/resolution & follow up details.
Follows agreed procedures and maintains documentation/knowledge base to
establish possible solutions to calls.
- Follows agreed procedures and responds to requests by providing information to
enable Users to solve their issues.
-Promptly allocates unresolved calls as appropriate, by adhering to set escalation
procedures.
- Follows agreed procedures, maintains and reports up to date and accurate inventory
information on the organisation�s ICT assets and User information.

KEY COMPETENCIES:
� Communication
� Personal Effectiveness
� Inter Personal Skills

Application deadline:
Friday 20 January 2012

ICT Service Desk Agent: Dutch, German and English speaker

Title: ICT Service Desk Agent: Dutch, German and English speaker
Salaris: attractive
Plaats: Brussels, Belgium
Talen: Engels, Nederlands, Duits
Gepost: 8th Feb 2012

Description:
ICT Service Desk Analyst Dutch, German and English speaker
Location: Brussels

REQUIRED LANGUAGES:
Dutch/German/English (Any other additional language is an asset!)

REPORTS TO: EICT Service Desk & Quality Assurance Manager

DEPARTMENT: European ICT Service Desk

MAIN ACCOUNTABILITIES:
� Diagnose and solve ICT-related calls, incidents, problems
� To act as a 1st line of support
� Active tracking & tracing of open calls, incidents & changes.
� Install, register and test on client hardware and software
� To provide statistical information and reports when required.
� Administer changes in ICT equipment
� Knowledge of other areas of ICT

KEY PERFORMANCE INDICATOR�S (KPI�s):
� Agreed service levels
� Accuracy
� Functionality of systems
� Accuracy
� Timeliness
� Completeness
� Correctness of information
� Skills outside of own area of expertise

PURPOSE OF THIS POSITION:
� To provide a single point of contact for all ICT related requests.
� Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
� Provide first level support to Canon Users for systems, products, services.
� Own all calls to resolution.
� To provide statistical information and reports when required.
� Proactively work to achieve a high level of first time fixes.

MAIN CONTACTS:
Canon Configuration Centres and support teams, 3rd party companies contracted to supply equipment/services, ICTS Change & Release Manager, CESC, ICT Service Delivery & Support Manager, Regional Service Support & Delivery Managers, Canon Procurement, Finance and various Business Users.

SPECIALIST ABILITIES / KNOWLEDGE:
� ITIL certified
� Educated to High school level
� Language (fluent): Please see above �Required languages�.
� 1-2 year(s) experience in similar situation (0-1 year for junior role)
� Ability to learn new ideas and concepts and respond flexibly to challenges
� Displays the ability to work in a co-operative, pro-active and flexible way with
customers of all levels of seniority
� Preferable ICT based qualifications (MCP, etc)
� Experience and interest in client hardware & software

MAIN RESPONSIBILITIES:
- Provides an effective interface between Users and service providers, including
logging/documenting Incidents, Problems and Changes. Effectively communicates
call progress and ensures all diagnostic information is provided for error resolution
and incident analysis.
- Assists Users in making more effective use of systems, products and services,
making initial diagnosis of issues and giving clear and concise advice on known
solutions where applicable.
- Provides clear and concise information on Changes, Known errors, Changes in
availability, New Facilities, etc.
- Maintains accurate log entries of requests with call/resolution & follow up details.
Follows agreed procedures and maintains documentation/knowledge base to
establish possible solutions to calls.
- Follows agreed procedures and responds to requests by providing information to
enable Users to solve their issues.
-Promptly allocates unresolved calls as appropriate, by adhering to set escalation
procedures.
- Follows agreed procedures, maintains and reports up to date and accurate inventory
information on the organisation�s ICT assets and User information.

KEY COMPETENCIES:
� Communication
� Personal Effectiveness
� Inter Personal Skills

Application deadline:
Friday 20 January 2012

ICT Service Desk Analyst - german, english speaker

Title: ICT Service Desk Analyst - german, english speaker
Salaris: attractive
Plaats: Brussels, Belgium
Talen: Engels, Duits
Gepost: 8th Feb 2012

Description:
ICT Service Desk Analyst - german, english speaker
Brussels

REQUIRED LANGUAGES: German/English (Any other additional language is an asset!)

APPLICATION DEADLINE: Friday 20 January 2012.

REPORTS TO: EICT Service Desk & Quality Assurance Manager

DEPARTMENT: European ICT Service Desk

MAIN ACCOUNTABILITIES:
� Diagnose and solve ICT-related calls, incidents, problems
� To act as a 1st line of support
� Active tracking & tracing of open calls, incidents & changes.
� Install, register and test on client hardware and software
� To provide statistical information and reports when required.
� Administer changes in ICT equipment
� Knowledge of other areas of ICT

KEY PERFORMANCE INDICATOR�S (KPI�s):
� Agreed service levels
� Accuracy
� Functionality of systems
� Accuracy
� Timeliness
� Completeness
� Correctness of information
� Skills outside of own area of expertise

PURPOSE OF THIS POSITION:
� To provide a single point of contact for all ICT related requests.
� Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
� Provide first level support to Canon Users for systems, products, services.
� Own all calls to resolution.
� To provide statistical information and reports when required.
� Proactively work to achieve a high level of first time fixes.

MAIN CONTACTS:
Canon Configuration Centres and support teams, 3rd party companies contracted to supply equipment/services, ICTS Change & Release Manager, CESC, ICT Service Delivery & Support Manager, Regional Service Support & Delivery Managers, Canon Procurement, Finance and various Business Users.

SPECIALIST ABILITIES / KNOWLEDGE:
� ITIL certified
� Educated to High school level
� Language (fluent): Please see above �Required languages�.
� 1-2 year(s) experience in similar situation (0-1 year for junior role)
� Ability to learn new ideas and concepts and respond flexibly to challenges
� Displays the ability to work in a co-operative, pro-active and flexible way with
customers of all levels of seniority
� Preferable ICT based qualifications (MCP, etc)
� Experience and interest in client hardware & software

MAIN RESPONSIBILITIES:
- Provides an effective interface between Users and service providers, including
logging/documenting Incidents, Problems and Changes. Effectively communicates
call progress and ensures all diagnostic information is provided for error resolution
and incident analysis.
- Assists Users in making more effective use of systems, products and services,
making initial diagnosis of issues and giving clear and concise advice on known
solutions where applicable.
- Provides clear and concise information on Changes, Known errors, Changes in
availability, New Facilities, etc.
- Maintains accurate log entries of requests with call/resolution & follow up details.
Follows agreed procedures and maintains documentation/knowledge base to
establish possible solutions to calls.
- Follows agreed procedures and responds to requests by providing information to
enable Users to solve their issues.
-Promptly allocates unresolved calls as appropriate, by adhering to set escalation
procedures.
- Follows agreed procedures, maintains and reports up to date and accurate inventory
information on the organisation�s ICT assets and User information.

KEY COMPETENCIES:
� Communication
� Personal Effectiveness
� Inter Personal Skills

Application deadline:
Friday 20 January 2012

Customer Service DE/EN B2B Luxe Lighting

Title: Customer Service DE/EN B2B Luxe Lighting
Salaris: Very attractive Package
Plaats: Belgium
Talen: Engels, Duits
Gepost: 4th Feb 2012

Description:
CUSTOMER SERVICE EMPLOYEE (F/M)

Role:

- Independently and proactively advise the customers in a specific region regarding the product portfolio, particularly the product innovations and delivery situations.
- Record the customer requirements and customer enquiries
- Analyse and design appropriate concepts for improving customer satisfaction
- Carry out your activity in close cooperation with and for the support of the Key Account Managers in the respective countries.

You will be responsible for responding to complex enquiries, preparing offers, processing orders. In doing so, you will use your ability to work conceptually and plan strategically.
Precision and reliability are a significant component of your personality, which characterises each of your activities, ranging from personal customer contact to maintaining the customer database.
Your way of working is characterised by a high level of independence and responsibility, while always remaining a team player. You like to work with people and have a keen sense of their requirements.

Profile:

- Ideally completed commercial or technical vocational training
- 3 to 5 years of experience preferable in a comparable position in the sales sector of a Lighting business
- You have a skill for organisation and also keep a cool head during turbulent times.
- High degree of social and intercultural competence
- Fluent in English, German. Other European language is a strong plus.
- Well-versed in using MS Office

Please send your English CV in Word format to Jean de La Fourni�re : jean@approachpeople.com

Bilingual IT Sales Executive

Title: Bilingual IT Sales Executive
Salaris: 55,000+
Plaats: Brussels, Belgium
Talen: Nederlands, Frans, Duits, Nederlands
Gepost: 3rd Feb 2012

Description:
Responsibilities of the Sales executive:

� Drive revenues through 3rd party resellers
� Ensure sales targets/objectives are achieved and exceeded quarterly and annually
� Generate and develop new business through 3rd party resellers
� Continuously improve the selling experience for our customers
� Account management of a portfolio of clients and close liaison with the field / channel
� Attend meetings in country when required and travel to partner events
� Drive process improvement

Skills Required for Sales Executive:

� Native Language with fluent English
� Proven Sales experience in sales preferably IT an advantage but not essential
� Previous experience in an Outbound Department is beneficial but not essential
� IT background (Knowledge of Storage/software Industry preferred)
� Ability to handle constructive customer feedback and implement ideas for process improvement
� Excellent communication skills both written and verbal at all levels
� �Can Do� / �Winner� attitude essential.

The rewards for YOU:

� Career Development: Your Engagement with the field on a daily basis
� Continuous Training one to one coaching sessions with the coaching team and your manager
� Ability to interact with other Sales Divisions
� Ability to work with Fortune 500 companies through Third party organisations e.g. suppliers other technical groups
� Excellent base salary with the ability to earn excellent commission by working with one of the
worlds� best product portfolios
� Benefits including Private healthcare and a subsidized canteen to name a few!

Bilingual Customer Service Representative

Title: Bilingual Customer Service Representative
Salaris: 22-24K
Plaats: Belgium
Talen: Nederlands, Frans, Duits
Gepost: 3rd Feb 2012

Description:
Responsibilities include:

� Identify opportunities to make every customer successful. This involves recommending and explaining product and service features that are best suited to the customer�s needs.
� Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools (online self-help, FAQ�s, email, chat, telephone).
� Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports, monitor abuse and inappropriate utilization of our service.
� Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
� Support customers with tasks related with billing and payments and work with the finance team to ensure a fast and accurate response to customers� demands.
� Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
� Identify and develop opportunities to expand self-help in the application and on your language;
� Work on projects to enhance team operations and improve productivity.

Qualifications:

� A very strong focus on customer satisfaction.
� Minimum 2-3 years experience in multi-channel support, preferably for an Internet or e-Commerce company.
� Ability to prioritize, analyze and plan actions in a fast-paced environment.
� Bilingual in Dutch/German or Dutch/French
� Fluency in English required. Knowledge of Portuguese will be a plus.
� Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within the company).
� Outstanding problem-solving abilities and organizational skills.
� Excellent knowledge of Internet and software applications, including Microsoft Office products.
� Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
� A university degree is required.
An EU passport or work permit is required for this position

Bilingual Forex (FX) Business Developer

Title: Bilingual Forex (FX) Business Developer
Salaris: Depending on experience
Plaats: Belgium
Talen: Arabisch, Cantonees, Frans, Duits, Italiaans, Mandarijn, Russisch, Turks
Gepost: 3rd Feb 2012

Description:
Job Description

� Research and cold call potential clients and partners which include Banks, Broker/Dealers, Money Managers, Funds and HNW Retail.
� Establish partner relationships with FX Money Managers, Introducing Brokers and Technology White Labels.
� Effectively negotiate pricing and conditions with clients and partners.
� Travel at times to strategic Institutional FX events and prospective/existing clients.
� Discuss features/benefits of our FX technologies to potential clients and partners.
� Provide efficient on boarding assistance to potential clients and partners which will require communication with other departments.
� Provide weekly and monthly reports to management

Your Profile

Education: University degree required
Language: Fluent in English in addition to another language: German, French, Italian, Russian, Chinese, Arabic, Turkish

Competencies:

� Expert knowledge in eFX trading
� Efficient at researching and cold calling potential clients and partners
� Ability to work with flexible schedules
� Ability to achieve and/or exceed performance goals
� Ability to adapt to a changing environment linked with a fast growing bank.
� Excellent oral and written skills
� Must be customer minded, motivated, committed, professional and a team player

Supply Manager German and English fluent, Chinese OR Japanese a bonus

Title: Supply Manager German and English fluent, Chinese OR Japanese a bonus
Salaris: Depending on experience
Plaats: Belgium
Talen: Engels, Duits
Gepost: 3rd Feb 2012

Description:
Approach People is currently recruiting for his client, major company in the construction industry, a supply manager, English and German fluent, Chinese OR Japanese a bonus:

Strategic Supply Manager Finished Products

Your responsibilities

� Define, implement and lead the global supply strategy for specific insert tool segments and develop the optimal global supplier portfolio
� Identify and select new suppliers
� Negotiate and define the supplier contracts
� Support new product projects with allied suppliers
� Identify and realize cost reduction potential and lead yearly review and negotiation

Your profile

� University degree in a technical or economical field
� Experience in sourcing of technical parts and/or project management in an international environment
� Excellent communication skills in English and German (Chinese or Japanese an advantage)
� Highly committed personality with the aim of own development
� International mobility (readiness to travel: 20-40%)

Position based in the german part of Switzerland

Permanent contract

Please send your CV in English to david@approachpeople.com

Associate Product Marketing Manager Intern - Multiple Locations Available

Title: Associate Product Marketing Manager Intern - Multiple Locations Available
Salaris: Excellent
Plaats: Brussels, Belgium
Talen: Engels, Duits, Tsjechisch
Gepost: 3rd Feb 2012

Description:
Associate Product Marketing Manager Intern - Multiple Locations Available
This position can be based in Stockholm, Sweden; Oslo, Norway; London, UK; Hamburg, Germany; Zurich, Switzerland; Moscow, Russia; Prague, Czech Republic; Budapest, Hungary; Lisbon, Portugal; Madrid, Spain; Milan, Italy; Istanbul, Turkey; Paris, France; Copenhagen, Denmark; Amsterdam, The Netherlands or Brussels, Belgium.
The area: Marketing
Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems--from the everyday to the epic, from the mundane to the monumental. And, we approach marketing in a way that only Google can--breaking the rules, redefining the medium, making the user the hero, and ultimately, letting the technology speak for itself.
The role: Associate Product Marketing Manager Intern
Associate Product Marketing Managers are flexible, hardworking people with demonstrable interest in Google, who analyze, measure, position, package and promote Google's product and business offerings in the market. As an intern you would be responsible for supporting Google's growth and revenue generating efforts through effective and results-focused marketing campaigns. Your responsibilities include working with the Product Marketing Managers, the corporate marketing group, sales and product support to drive a variety of projects. You will gain exposure working on both B2B products and B2C products.
Start date and duration: Winter or summer start dates, duration 6-12 months (depending on the team and location).
Your CV must be submitted in English indicating when you expect to complete your degree (mm/yy) and your availability.
Responsibilities:

* Analyse market to identify major players, potential partners and opportunities for each product.
* Define and implement customer communications strategy.
* Provide follow up and tracking marketing initiatives.
* Define market research studies to gain knowledge about user attitudes and behavior.
* Provide support to the sales team.

Minimum Qualifications:

* Students with a Bachelors/Masters degree in progress. To be eligible, students need to return to full-time education after the internship. Priority given to applicants graduating late 2012 or during 2013.

Preferred Qualifications:

* Proven track record of exceptional performance and high productivity.
* Strong interest in product marketing, direct marketing, marketing programme management or consulting.
* Keen interest in analyzing products, customers and market dynamics.
* Strong organizational and analytical skills plus demonstrated capacity for understanding strategy.
* Understanding of the search, online advertising or web publishing markets and interest in working on a variety of product and search related challenges.
* Fluency in English, as well as the location's local language.

Enterprise Account Manager - Brussels

Title: Enterprise Account Manager - Brussels
Salaris: Excellent
Plaats: Brussels, Belgium
Talen: Duits
Gepost: 2nd Feb 2012

Description:
Enterprise Account Manager - Brussels
Apply now
This position is based in Brussels, Belgium.
The area: Enterprise
As the leader in cloud computing, Google's Enterprise division delivers cloud services and other IT products to small and large businesses, educational institutions and government agencies. Our team of high-achieving engineers, product managers, sales, marketing and support professionals works with a vast array of partners and customers to advance the company's mission to organize the world's information to make it universally accessible and useful. The Enterprise team is among a handful of rapidly emerging new businesses that are becoming front-and-center for Google as it enters its second decade as a company.
The role: Enterprise Account Manager
This is an opportunity to join a growing team of experienced, high achieving sales people in Google's Enterprise Team covering Search and hosted Applications.
With Google Search Appliance you can deliver the same technology that powers Google's award-winning search engine to corporations and government agencies in your local market. By putting our technology to work on corporate intranets, extranets and public websites the Google search appliance makes it quick and easy to connect employees, partners and customers to the information they need.
Google's Apps offering is a suite of hosted, on-demand productivity and security solutions. Google Apps covers messaging, personal productivity & collaboration and messaging security/compliance and is hosted by Google, so there's no hardware or software to download, install or maintain.
The Account Manager's main role will be to develop and close sales of the Google Enterprise appliances and services in your territory. You will develop new prospects and follow up on marketing and sales leads in order to deliver on quarterly quotas and achieve sales objectives for Google's enterprise business.
Responsibilities:

* Achieve quarterly sales quotas and generate and qualify all leads and sales opportunities
* Make outbound calls to targeted customers and respond to inbound inquiries from marketing and lead generation programs
* Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement
* Keep thorough records of customer interactions and provide quarterly sales projections on a weekly basis
* Leverage Google sales engineering and marketing resources and provide input on current collateral materials and ideas on how to improve them

Minimum Qualifications:

* Bachelor's degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* University degree in Computer Science, Business, Marketing or Communications
* Proven track record of selling enterprise solutions in Switzerland or Germany and preferably elsewhere in Europe
* Able to work independently, but within a team environment with a confident, competitive, thorough and tenacious attitude
* Goal oriented and self-motivated
* Fluency in written and spoken English as well as fluency in Dutch, French or German

Apply now

Customer Service Representative German or Dutch in Madeira

Title: Customer Service Representative German or Dutch in Madeira
Salaris: to be discussed
Plaats: Belgium
Talen: Engels, Nederlands, Duits
Gepost: 2nd Feb 2012

Description:
Customer Service Representative German or Dutch, Funchal, Portugal

Our client is a well known provider of web-based survey solutions. Because they are still small everyone can have an impact on their success. Our client is trusted by millions of customers, as well as other businesses, academic institutions and organization in more than 190 countries so far.

If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you.

Responsibilities:
� Collaborate with customers by phone and email to Identify opportunities to make every user successful. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customer�s needs.
� Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge.
� Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and pro-actively adapts to needs of queue & service levels.
� Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports.
� Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
� Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
� Contribute to the identification and development of opportunities to expand self-help in the application.
� Work on projects to enhance team operations and improve productivity.

Qualifications:
� World-class customer service focus.
� 2-3 years experience in phone and email-based product support, preferably for an Internet or e-commerce company.
� Be an active listener that can show empathy and patience in a fast paced, non-scripted environment
� Native OR Bilingual in at least one of the following languages: (Dutch, German). Fluency in English required. Knowledge of Portuguese will be a plus not mandatory
� Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within the company).
� Outstanding problem-solving abilities and organizational skills.
� Excellent knowledge of Internet and software applications, including Microsoft Office products.
� Knowledge of Salesforce, Remedy or Rightnow would be an asset
� Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
� A university degree is required
� Recent call centre experience

We offer competitive salaries, medical/dental benefits and equity compensation.

An EU passport or work permit is required for this position

To apply for this position send your CV to susanne@approachpeople.com today!

Data Center Environmental and Safety Technician (Specialist) - Saint-Ghislain

Title: Data Center Environmental and Safety Technician (Specialist) - Saint-Ghislain
Salaris: Excellent
Plaats: Belgium
Talen: Nederlands, Frans, Duits
Gepost: 2nd Feb 2012

Description:
Data Center Environmental and Safety Technician (Specialist) - Saint-Ghislain
Apply now
This position is based in Saint-Ghislain, Belgium.
The area: Operations and IT, Data Center
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We're diverse, upbeat, creative, team-oriented engineers and managers working on a daily basis to develop data centers that are changing the face of contemporary computing facilities.
The role: Data Center Environmental and Safety Technician (Specialist) - Saint
In this role you will assist the Data Center Facilities Manager and environmental/safety team in the duties relating to environmental/safety policies, procedures, and compliance activities. You will aid in performing on-site environmental/safety inspections, monitoring, sampling, reporting, permit submissions, and maintain data at several data center locations. Changes with respect to operations and day-to-day activities may require focus to be shifted as necessary.

Responsibilities:

* Prepare or oversee the completion of site specific environmental permitting (e.g., wastewater, air) and environmental summary tables/charts. Complete or ensure completion of monitoring activities as required by permits and/or company procedures.
* Conduct or ensure environmental/safety training is completed. Also, ensure that environmental and safety incidents are properly investigated and reported.
* Take responsibility for investigating and resolving environmental/safety questions or issues.
* Participate in and/or facilitate environmental/safety meetings and inspections.
* Perform all tasks in a safe and efficient manner and adheres to all environmental/safety regulations pertaining to each job assignment (i.e., wear safety glasses, hearing/personal protective equipment).

Requirements:

* Education qualification preferred with a focus on study in Engineering, Environmental Sciences, Safety or a related discipline or equivalent.
* Strong experience of plant operation or working knowledge of European and Belgian environmental regulations and training experience required.
* Experience with prevention advisor for a level C and Hazardous Materials is desirable but is not mandatory as this training can be provided.
* Excellent communication and organizational skills.
* Must be able to access all parts of the datacenter ? climb stairs, roof access ladders, uneven work surfaces, etc., don appropriate personal protective equipment, and travel to various site locations up to 50% of the time.

Apply now

Customer Service Representative in MADEIRA for a leading company!!!

Title: Customer Service Representative in MADEIRA for a leading company!!!
Salaris: depending on profile
Plaats: Belgium
Talen: Engels, Nederlands, Frans, Duits
Gepost: 2nd Feb 2012

Description:
International Customer Operations: Phone/Email Product Support Representative
Customer Operations | Funchal, Portugal

Our client is a world's leading provider of web-based solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions.

We're also proud to admit that despite our incredible growth over the past 11 years, we refuse to grow up. We are still small and nimble; everyone has an impact on our success; and when we say good ideas can come from anyone, we mean it.

If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you.

The position is based in Madeira Island, one of the most beautiful and pleasant place on earth!!!

Responsibilities:
� Collaborate with customers by phone and email to Identify opportunities to make every user successful. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customer�s needs.
� Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge.
� Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and pro-actively adapts to needs of queue & service levels.
� Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports.
� Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues.
� Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.
� Contribute to the identification and development of opportunities to expand self-help in the application..
� Work on projects to enhance team operations and improve productivity.

Qualifications:
� World-class customer service focus.
� 2-3 years experience in phone and email-based product support, preferably for an Internet or e-commerce company.
� Be an active listener that can show empathy and patience in a fast paced, non-scripted environment
� Native OR Bilingual in at least one of the following languages: (Dutch, French, German). Fluency in English required. Knowledge of Portuguese will be a plus not mandatory
� Excellent verbal and written communication skills to effectively communicate both externally (with customers) and internally (with various departments and levels within the company).
� Outstanding problem-solving abilities and organizational skills.
� Excellent knowledge of Internet and software applications, including Microsoft Office products.
� Knowledge of Salesforce, Remedy or Rightnow would be an asset
� Strong initiative and ability to aptly handle ambiguity, competing priorities, and multitasking.
� A university degree is required
� Recent call centre experience

You�re interested ? Please send me your CV in word format to : pierre.verchere@approachpeople.com

Policy Manager - Brussels

Title: Policy Manager - Brussels
Salaris: Excellent
Plaats: Brussels, Belgium
Talen: Nederlands, Frans, Duits
Gepost: 30th Jan 2012

Description:
Policy Manager - Brussels
Apply now
This position is based in Brussels, Belgium.
The area:Public Policy and Government Relations
Our job is to advocate for Google on the big public policy issues of the day. Technology moves quickly, so it's important that we work closely with politicians, regulators, academics and third parties to help them understand the issues that affect the Internet and our users. Google and the web touch a lot of public policy debates, so we're looking for quick-witted, entrepreneurial and intellectually curious people to join our team. Life at Google is rarely quiet, and never boring so to succeed here, you'll need to combine creativity with the organizational skills to manage different campaigns and projects to tight deadlines. Ideal candidates will be inspiring advocates and enthusiastic team players, eager to help shape the future direction of Internet policy.
The role: Policy Manager
A great opportunity exists for a bright, well organized and energetic individual to work with a stellar team on cutting edge technology issues. Google is looking for a Public Policy and Government Relations Manager/Counsel, based in Brussels, to work cross-functionally within Google to develop and lead campaigns to improve awareness of the dynamics of the technology and advertising industries, and should expect to participate actively in both political and expert policy discussions circles to this end. The role requires significant experience either working with or in public institutions, politics or a regulatory agency as well as an ability to grasp complex technical, economic and policy issues.
Responsibilities:

* Develop and lead on outreach and campaigns to further understanding of Google?s business, as well as implications of business, technological or policy developments affecting the Internet.
* Engage with industry players, trade association and other organisations in support of policies that will help maintain a user-driven, open and innovative online environment.
* Engage directly with policy-makers, academics and industry partners.
* Monitor and research current and relevant emerging policy issues.
* Work cross functionally to develop policy positions for review by Google's policy, legal, and management teams.

Requirements:

* Strong academic record, with minimum bachelors degree or equivalent.
* Substantial direct experience in public policy, preferably including time spent working in public institutions, a regulatory agency, think tanks, consultants or the corporate world.
* First-rate written and verbal communications skills. Fluent written and oral English.
* Strong political and analytical skills, as well as deep understanding of policy, economic and technological developments affecting the Internet.
* Team player with a sense of humor and the ability to exercise good judgement in a rapidly changing and sometimes stressful environment.

Apply now

Multilingual Secretary - german, english speaker

Title: Multilingual Secretary - german, english speaker
Salaris: Belgian full-time contract
Plaats: Brussels, Belgium
Talen: Engels, Duits
Gepost: 26th Jan 2012

Description:
Multilingual Secretary - german, english speaker

Our client is an international law firm.
Workplace: Brussels office (European quarter)

The person will provide all-round administrative support in German and English either to a partner or a group of lawyers. Support includes typing, editing documents, binding documents, photocopying, handling phone calls and agendas, preparing meetings and sometimes booking flights and making hotel or restaurant reservations.

The ideal candidate shall meet the following requirements:
- Native German speaker or similar level gained by experience or education + excellent English knowledge (oral and written); French/Dutch knowledge is considered a plus.
- Higher education;
- previous experience in a similar position or in an administrative role (could be through an internship);
- Proficient use of MS-Office
- Patient and good at multitasking
- Available to start working from February 2012

Our client offers a full-time permanent contract - within a dynamic international environment.
Monthly salary = 2500 gross for a full-time (could be higher depending upon experience) + transport allowance + other extra-legal advantages.

Customer Service- Dealer Coordinator - German/English speaker

Title: Customer Service- Dealer Coordinator - German/English speaker
Salaris: Attractive
Plaats: Brussels, Belgium
Talen: Engels, Duits
Gepost: 26th Jan 2012

Description:
Customer Service- Dealer Coordinator : German and English.

Location: Zaventem

Our client is a multinational company leader in his market with a European Head Quarter Located near Zaventem. In order to reinforce the Franchise Customer Service Department they are recruiting a new coordinator m/f.

CS Coordinators are the central contact for the dealers, local companies and local field sales and technicians.

The main tasks are: order processing and follow up during the entire process until delivery; training and information sharing to dealers and local contacts on new products, special action, programs and process; KPI follow-up (reporting) on assigned dealers; general problem solving through linkage with appropriate departments and decision makers; support all types of customer communication processes.

The ideal candidate speaks fluently Germand and English (any other language is an asset). He/her has a few years experience in a similar position and combines excellent communications skills with problem solving and organizational capabilities. He/Her strives for customer satisfaction, through efficient & quality customer service and ensures that dealer needs are met and agreements are respected. Knowledge of SAP is a real asset.

A competitive salary and advantageous extralegal benefits. A real multicultural and professional environment. The possibility to evolve in a well established and international company.

Interested?
Please apply with your CV and motivation letter

Receptionist / Client Service Representative with English, French and Dutch, Brxl

Title: Receptionist / Client Service Representative with English, French and Dutch, Brxl
Salaris: negotiable
Plaats: Brussels, Belgium
Talen: Engels, Nederlands, Duits
Gepost: 24th Jan 2012

Description:
Receptionist / Client Service Representative, Regus

Do you enjoy working in a busy reception or front office environment?
Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?
Would you like to build and maintain strong professional relationships?
Are you fluent Dutch, French and English?
Are you looking for a role without long hours, night shifts or weekend working?

If you answered YES to all above questions, please read further.

Regus is the world�s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to.

As the face of our business you will play a key role in delivering a five star customer service to our clients.

Your daily tasks and responsibilities will cover:
� Front office: Welcoming and greeting customers, handling phone calls.
� Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
� Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
� Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
� Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Are you�?
� An enthusiastic professional with 1-2 years experience within client facing roles?
� Customer focused, flexible and willing to go the extra mile?
� Always smiling, even if things don�t go well or you are incredibly busy?

Associate Product Marketing Manager Intern - Multiple European Locations

Title: Associate Product Marketing Manager Intern - Multiple European Locations
Salaris: Excellent
Plaats: Brussels, Belgium
Talen: Engels, Duits, Tsjechisch
Gepost: 19th Jan 2012

Description:
Associate Product Marketing Manager Intern - Multiple European Locations
This position can be based in Stockholm, Sweden; Oslo, Norway; London, UK; Hamburg, Germany; Zurich, Switzerland; Moscow, Russia; Prague, Czech Republic; Budapest, Hungary; Lisbon, Portugal; Madrid, Spain; Milan, Italy; Istanbul, Turkey; Paris, France; Copenhagen, Denmark; Amsterdam, The Netherlands or Brussels, Belgium.
The area: Marketing
Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems--from the everyday to the epic, from the mundane to the monumental. And, we approach marketing in a way that only Google can--breaking the rules, redefining the medium, making the user the hero, and ultimately, letting the technology speak for itself.
The role: Associate Product Marketing Manager Intern
Associate Product Marketing Managers are flexible, hardworking people with demonstrable interest in Google, who analyze, measure, position, package and promote Google's product and business offerings in the market. As an intern you would be responsible for supporting Google's growth and revenue generating efforts through effective and results-focused marketing campaigns. Your responsibilities include working with the Product Marketing Managers, the corporate marketing group, sales and product support to drive a variety of projects. You will gain exposure working on both B2B products and B2C products.
Start date and duration: Winter or summer start dates, duration 3-12 months (depending on the team and location).
Your CV must be submitted in English indicating when you expect to complete your degree (mm/yy) and your availability.
Responsibilities:

* Analyse market to identify major players, potential partners and opportunities for each product.
* Define and implement customer communications strategy.
* Provide follow up and tracking marketing initiatives.
* Define market research studies to gain knowledge about user attitudes and behavior.
* Provide support to the sales team.

Minimum Qualifications:

* Students with a Bachelors/Masters degree in progress. To be eligible, students need to return to full-time education after the internship. Priority given to applicants graduating late 2012 or during 2013.

Preferred Qualifications:

* Proven track record of exceptional performance and high productivity.
* Strong interest in product marketing, direct marketing, marketing programme management or consulting.
* Keen interest in analyzing products, customers and market dynamics.
* Strong organizational and analytical skills plus demonstrated capacity for understanding strategy.
* Understanding of the search, online advertising or web publishing markets and interest in working on a variety of product and search related challenges.
* Fluency in English, as well as the location's local language.

Policy Manager, Intellectual Property - Brussels

Title: Policy Manager, Intellectual Property - Brussels
Salaris: Excellent
Plaats: Brussels, Belgium
Talen: Nederlands, Frans, Duits
Gepost: 17th Jan 2012

Description:
Policy Manager, Intellectual Property - Brussels
Apply now
This position is based in Brussels, Belgium.
The area: Legal, Public Policy and Government Relations
Our job is to advocate for Google on the big public policy issues of the day. Technology moves quickly, so it's important that we work closely with politicians, regulators, academics and third parties to help them understand the issues that affect the Internet and our users. Google and the web touch a lot of public policy debates, so we're looking for quick-witted, entrepreneurial and intellectually curious people to join our team. Life at Google is rarely quiet, and never boring so to succeed here, you'll need to combine creativity with the organizational skills to manage different campaigns and projects to tight deadlines. Ideal candidates will be inspiring advocates and enthusiastic team players, eager to help shape the future direction of Internet policy.
The role: Policy Manager, Intellectual Property
A great opportunity exists for a bright, well organized and energetic individual to work with a stellar team on cutting edge technology issues. Google is looking for a Public Policy and Government Relations Manager/Counsel, based in Brussels, to handle our intellectual property agenda with policy makers inside and outside government. In addition, you will help advise our product and engineering teams on the public policy implications of their products, working with a closely coordinated and cross-functional global team. The role requires significant experience either working with or in government, politics or a regulatory agency as well as an ability to grasp complex technical and policy issues.
Responsibilities:

* Develop and lead public intellectual property campaigns policy goals that benefit Google?s users, our business and the wider web.
* Engage directly with politicians and policy-makers.
* Build a network of trade associations, industry partners, non-profit groups and others to support policies that will help create/maintain a user-focused online environment as well as an open Internet.
* Advise our product and engineering teams on the policy implications of their product.
* Monitor and research current and relevant emerging policy issues.
* Work cross functionally to develop policy positions for review by Google's policy, legal, and management teams.

Requirements:

* Strong academic record, with minimum bachelors degree or equivalent.
* Substantial direct experience in intellectual property policy matters, preferably including time spent working in government, a regulatory agency, politics, the corporate or public interest world.
* First-rate written and verbal communications skills. Fluent written and oral English.
* Strong political and analytical skills.
* Familiarity with Internet technologies and the surrounding policy environments.
* Team player with a sense of humor and the ability to exercise good judgement in a rapidly changing and sometimes stressful environment.

Apply now

Data Center Facilities Manager - Saint-Ghislain

Title: Data Center Facilities Manager - Saint-Ghislain
Salaris: Excellent
Plaats: Belgium
Talen: Nederlands, Frans, Duits
Gepost: 17th Jan 2012

Description:
Data Center Facilities Manager - Saint-Ghislain
Apply now
This position is based in Saint-Ghislain, Belgium.
The area: Technology Infrastructure
Behind everything our users see online is the architecture built by the Technology Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.
The role: Data Center Facilities Manager
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. Facilities Technicians on this team operate, monitor and support all facilities activity at Google's data centers. You take ownership of the operation and maintenance of water pumps and treatment systems, HVAC, UPS, generators, electrical distribution and control and monitoring Systems. You're at the forefront of best-in-class environmental practices. You bring the ideas of our Data Center Engineers to life and develop creative approaches to reducing operational costs while improving efficiencies. You ensure that problems are identified and repaired quickly, that contractors deliver quality services and preventive maintenance, and that safety measures are being performed. In emergency situations or abnormal conditions, you respond to data center performance issues and outages to minimize the recovery time from failures.
Responsibilities:

* Provide detailed technical input in the planning, design and development of all electrical and mechanical facilities equipment.
* Ensure that facilities problems are identified and repaired quickly.
* Hire and develop the skills of an internal team to scale in support of facilities equipment.
* Negotiate and manage vendor contracts, service level agreements (SLAs), etc.
* Work towards continual improvement in operational efficiencies, and travel to other regions to facilitate projects.

Minimum Qualifications:

* Mechanical or Electrical Engineering related degree. In lieu of degree, relevant skills or equivalent experience.
* Experience in management of vendors/contractors performing installation, maintenance or upgrade work in a data center or related environment.

Preferred Qualifications:

* MSc/PhD.
* Significant experience as a Facilities Manager or Chief Engineer at a data center or related environment (industrial, pharmaceutical, manufacturing or military).
* Technical competence in electrical, mechanical and cooling principals (inc. feeders, transformers, generators, switchgear, UPS systems, ATS/STS units, PDU/PMM units, chillers, air handling units, and CRAC units) including strong familiarity with EU safety regulations and controls.
* Previous experience in motivating, leading and creating an effective team environment.
* Excellent oral and written communication skills in English.
* Valid EU work authorization.

Apply now