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Romanian speaking Customer Support

Title: Romanian speaking Customer Support
Salaris: Excellent
Plaats: Dublin - Dublin Region, Ireland
Talen: Roemeens
Gepost: 3rd Feb 2012

Description:
As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods.� Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year.� With several million players in their first game across the US and Europe, and numerous awards (including IGN.com�s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.

Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner�s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you�

We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as�Player Support Specialists � Romanian in our Dublin, Ireland office.� Qualified candidates love video games, and are driven to provide the best support for our players around the world.� This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.

Core Responsibilities:

* Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
* Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
* Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
* Update the Player Support Knowledge Base and identify ways to improve our self-help options
* Investigate and resolve account-level issues with a superb attention to detail
* Removing toxic players from the game by investigating TOS/EULA violations

Additional Responsibilities may include:

* Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
* Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
* Provide feedback on the various tools we use to improve efficiency.
* Interface with various departments to understand the potential impact of development decisions on Player Support
* Provide translations for Knowledge Base articles and other game related materials
* Take part in public events and conferences, demonstrating the game and interacting with players and the community.

Requirements:

* Must have excellent written and verbal communication skills in Romanian and must be fluent in English
* A knowledge of League of Legends � must be Level 20+
* Previous customer service experience preferable
* Previous experience working in a professional office environment for at least 1 year.
* Team player who thinks quickly on his or her feet and is capable of creative problem solving
* Must have a knack for understanding players needs and enjoy connecting with them on a personal level
* Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
* Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
* High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
* Background checks will be conducted

Customer Service Representative

Title: Customer Service Representative
Salaris: Not Disclosed
Plaats: Galway - West, Ireland
Talen: Engels, Frans, Duits
Gepost: 3rd Feb 2012

Description:
BioWare Customer Service Representatives (CSRs) will be experienced service specialists supporting BioWare customers via chat, email and/or phones for our next up and coming game, Star Wars: The Old Republic (TM). Through problem identification, troubleshooting, education and resolution, these experienced CSRs will be required to provide innovative and exceptional customer experience. As a key members of BioWare, CSRs are expected to maintain BioWare�s culture of excellence and commitment to quality in every aspect of their work.

Company Overview:

BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare�s studios in Austin, Texas. Recently announced, BioWare�s customer support for the upcoming game will be centralized in Galway, Ireland.

Duties & Responsibilities:

� Provide first contact resolution of customer issues via chat, e-mail and/or Phones.
� A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents.
� Troubleshoot and handle the most complicated and sensitive of customer inquiries.
� Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.
� Take personal ownership of customer requests and provide a BioWare world-class level of support.
� Maintain accountability for accurate and timely assistance to our customers.
� Provide exceptional customer experience as measured through customer surveys and internal SLAs.
� Maintain security and confidentiality of BioWare�s internal information and customer/account information.
� Respond to general customer inquiries.
� Escalate and communicate any customer well-being issues.
� Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.
� Reports to Customer Service Supervisor

Skills & Qualifications:

Essential
� Minimum two years experience in handling customers within a high volume call centre environment
� Verbal and written fluency in English with Multilingual fluency in French or German an advantage
� Strong customer service background and strong written communication skills
� Moderate Computer and advanced typing skills

Desirable, but not essential
� Previous MMO Call Centre experience
� Previous MMO experience
Person Specification:
� Team player with a positive attitude
� Ability to handle stressful situations
� Willingness to be flexible
� Ability to maintain confidentiality
� Results orientated
� High work standards

Please Note:

Applicants must be eligible to work in Ireland without company sponsorship.

This position will require flexibility to work shifts and late night hours

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone inquiries or emails regarding the status of an application. As well, only candidates being considered for the next stage will be contacted at this time.

IMPORTANT NOTICE:

You are now going to be redirected to EA Games� Careers Portal where you will need to register your details & apply for this position for your application to be received by BioWare Ireland, A Division of EA Games.

If you are an active TLJ user you will be redirected immediately. If you are new to TLJ you will have to register with us first.

German Member Support Representative

Title: German Member Support Representative
Salaris: Attractive + Benefits + Bonus
Plaats: Gibraltar
Talen: Engels, Duits
Gepost: 3rd Feb 2012

Description:
Here at Cassava Enterprises(Gibraltar) Ltd we recognize and believe that our employees are a large asset to the success of our organization and the reason why this still makes us one of the largest companies in the e-gaming industry; 888.com, a public limited company.

We offer our employees full comprehensive training, fantastic career opportunities, with a competitive salary and package in our smart offices, all this along with a friendly team environment.
We are currently looking for a Customer Service Representatives who must be fluent in GERMAN and ENGLISH. Knowledge of Poker & Casino games would be an advantage, although extensive Training will be given.

The role of the Job is to provide email, phone and Live Chat support for all members for all brands; the Member Support Department is the first line of contact for our members and thereforeessential in promoting and representing our Company in the most professional and personal manner possible. This, in turn, ensures the satisfaction of customers which contributes to us being one of the best Casino & Poker rooms in the world.

You will also be required to assist other departments (e.g translations) to enhance communications and operations between our members and our company.

Technical Skills Required:

- Computer skills, especially MS Office programs

Key Competencies:

- Excellent written and spoken English and German
- Experience of call centre/online gaming work
- High level of trust
- Excellent interpersonal and communication skills

Qualifications and Experience:

- Internet and/or e-commerceexperience
- Customer service experience

Special circumstances:

- No restrictions to working inGibraltar
- Able to easily relocate (if applicable)

Hours of work:

Based on a 24/7 shift system (Fair Shifts)

Company Benefits (some of):

- Relocation Package
- Initial flight to Gibraltar
- 6 months free accommodation
- After 6 months we offer �250 eachmonth for rental allowance for an indefinite period
- Return flight home once a year
- Very Competitive Salary
- Private Medical Cover
- Life Assurance
- Bonus paid in line with company performance

Please note for this role you need to be fluent German AND English and must be ready to re locate to Sunny Gibraltar!

Project Manager

Title: Project Manager
Salaris: Competitive Salary Offered
Plaats: Galway - West, Ireland
Talen: Engels
Gepost: 2nd Feb 2012

Description:
The Project Manager is part of the Project Management Office (PMO), responsible for the successful management of multiple, diverse and geographically dispersed projects within the BioWare Ireland (BWI) Customer Services group. The Project Manager will lead multi-disciplinary projects through the game support lifecycles according to our production processes. This position will assist in managing the project side of game support, meeting the planned schedules, defined feature sets, and resource constraints to deliver a high-quality support of the game to market. The Project Manager reports to thePMO Lead. The Project Manager is located at our Centre of Excellence in Galway, Ireland and works closely with the core Customer Services team, implementing the vision, scope, creative direction, feature set and quality levels expected in our support product as defined by the studio. The Project Manager should have a deep understanding of contact centre industry practices and procedure and preferably would have exposure to fraud related disciplines. Knowledge of the MMORPG industry will be looked on favorably. In addition to project management, the PMO will work closely with our Business Analysis group to define tactical change initiatives based on analytical outputs.

Company Overview:

The BioWare Label is a division of EA which crafts high quality multiplatform role-playing, MMO and strategy games, focused on emotionally engaging, rich stories with unforgettable characters and vast worlds to discover. Since 1995, BioWare has created some of the world's most critically acclaimed titles and franchises, including Baldur's Gate, Neverwinter Nights, Star Wars: Knights of the Old Republic, Jade Empire, Mass Effect and Dragon Age. BioWare currently operates in eight locations across the world, including Edmonton (Alberta, Canada), Montreal (Quebec, Canada), Austin (Texas), Fairfax (Virginia), San Francisco (California), Los Angeles (California), Sacramento (California) and Galway (Ireland).

In 2008, BioWare was acquired by Electronic Arts, a leading global interactive entertainment publisher. In 2011 EA created the BioWare Label, alongside EA Games, EA SPORTS and EA Play. For more information on BioWare, visit www.bioware.com, or follow us on Twitter at www.twitter.com/bioware. To join the millions of fans already registered with the BioWare community, go to http://social.bioware.com.

Duties & Responsibilities:

� Understand and master the company customer services strategy and vision and champion these across the business units.
� Build, develop, and manage the project plans for the CS team. This includes working closely with the leaders of Operations, Services, and Risk Prevention to meet and identify their various program requirements, timetables, resources, interdependencies, and tasks.
� As part of the PMO, own the BWI CS project plan, methodology, tools and overall product.
� Manage multiple simultaneous projects from initiation through to completion
� Manage communication of goals and objectives, status and progress of project to management and to the team.
� Documents, communicates and administers key project management processes, as required by the PMO, within the project team and across the company. Coach others on project management processes and best practices.
� Risk Management - Identify, analyze, prioritize, mitigate and communicate project risks.
� Responsible for the creation of project management documents including status reports, project plans, communications plans, post-mortems and compiling historical information.
� Stays current and is conversant with PM industry standards - educates & shares with other PMO and departmental members. Analyze applicability of new standards and implement when it makes sense.
� Ensure 100% compliance in executing the operational support against defined operational SLA�s.
� Work with the PMO to present analysis, reporting and recommendations to the Senior Manager of Support Services and the wider management team, that provide appropriate input to the executive level decision making process. Utilizes reporting and metrics to manage organizational performance.
� Manage communication with business leaders through frequent project team meetings and steering committees on the progress of the implementation efforts and to drive project issue resolution.
� The PMO will collaborate with Senior Management on establishing customer retention strategies and continually monitor/modify strategies needed to meet retention goals for all channels.
� Acts as a champion for customer services to exceed in quality and response times while balancing company profitability goals.
� Perform any other duties as assigned by the PMO Lead.

Skills & Qualifications:

Essential
� Minimum 5+ years experience in project management including: the development, implementation, and maintenance of large-scale programs with at least 3 years of experience in operational management and execution involving major development projects and programs.
� Project Management qualification or proven industry experience.
� Third level qualification, in Business Management, Project Management, or related discipline, or equivalent work experience is required.
� Advanced experience in support centre workforce management, training, knowledge base development, and BPO relationship management a plus.

Desirable
� Experience in MMORPG online game support preferred.
� Strong management experience in the entertainment or online industry preferred.
� Proven success in managing cross-functional and multidisciplinary teams.
� Proven success in organizational planning and implementation.
� Expertise in MS Project, Excel, Visio and PowerPoint.
� Ability to travel, including International.

Person Specification:
� Integrity, honesty, humility, and confidentiality traits required.
� Although game industry experience is not essential, knowledge and passion for the video game market should be clear and evident.
� Analytically minded with financial budgeting experience and reports-driven.
� Ability to build strong bonds with employees to foster open, honest and candid communication.
� Ability to multi-task and maintain organization in a fast paced, changing environment.
� Ability to manage change in an organization engineering its culture and approach to workload management.
� Metric driven and accountable for results.
� Excellent oral and written communication skills and strong stand-up presentation and training skills.
� Customer focused with solid relationship management skills with an ability to influence others.

Compensation:
BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection, out of country relocation and games.

Please note:

Portuguese, Italian or French speaking Reservation Agent - US AIRWAYS!!!

Title: Portuguese, Italian or French speaking Reservation Agent - US AIRWAYS!!!
Salaris: Excellent
Plaats: Merseyside - North West, United Kingdom
Talen: Frans, Italiaans, Portugees
Gepost: 2nd Feb 2012

Description:
Take your career to new heights with US Airways!

US Airways is currently seeking bilingual Reservation Representatives for their Liverpool Contact Centre.

What makes an airline take off? At US Airways we think it's the people. That's why we've built a diverse workforce that brings a world of different talents to our company.

US Airways is the fifth largest domestic airline employing more than 35,000 aviation professionals worldwide. US Airways, US Airways Shuttle and US Airways Express operate approximately 3,500 flights per day and serve more than 230 communities in the U.S., Canada, Europe, the Caribbean, Latin America and the Middle East. US Airways is a member of the Star Alliance network, which offers our customers 18,000 daily flights to 965 destinations in 162 countries worldwide. Additional information on US Airways can be found at www.usairways.com.

Besides free travel to over 230 destinations worldwide, we offer great benefits and even greater opportunities for advancement. So if a career in the airline industry gets your jets revving, apply to US Airways today and work for US!

Location

US Airways Liverpool is a European oriented Customer Contact Centre located in the heart of Liverpool, England. The Contact Centre moved into a brand new facility in November 2010 and currently employs approximately 100 people in a multicultural environment.

The purpose of US Airways European Contact Centre is to generate international airline bookings and provide customers with excellent customer service.

The Job

Our Reservations Representatives receive inbound calls from our international customers and meet their travel needs by providing efficient and courteous service in their language of choice. From making new reservations to changing flights and solving problems, the Representative handles a variety of calls which ensures the job is always interesting.

Our Reservations Sales Representatives take calls in the local languages from Belgium, Brazil, France, Germany, Greece, Italy, Portugal, Spain, Switzerland, UK and Ireland.

Our lines are open 365 days a year from 7:00 to 20:00 on weekdays and from 8:00 to 16:00 on weekends and we work in shifts.

The Training

Training is paid and consists of classroom as well as on the job training. The initial paid training period lasts 5 weeks.

Job Qualifications

� Bilingual written and oral fluency in English and in one of the following languages: Portuguese, Italian or French. Language skills are tested in the interview process.

� GCSE or O-Level English and Math or equivalent

� Demonstrated ability and work experience in customer service

� Flexibility to work variable shifts, weekends and holidays as required

� Ability to function effectively in a fast paced environment and handle difficult customer service interactions

� Applicant must be eligible to work in the UK

� Proficient in computer and keyboard skills

� Prior Contact Centre experience is a plus

All candidates must pay for their own travel expense for interviewing and relocation.

The training for this full time position will start April 2012.

Polish Speaking Customer Support

Title: Polish Speaking Customer Support
Salaris: Competitive
Plaats: Dublin - Dublin Region, Ireland
Talen: Engels, Pools
Gepost: 2nd Feb 2012

Description:
Player support with Polish

As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods. Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year. With several million players in their first game across the US and Europe, and numerous awards (including IGN.com�s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.

Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner�s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you�

We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists in our Dublin, Ireland office. Qualified candidates love video games, and are driven to provide the best support for our players around the world. This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.

Core Responsibilities:

� Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
� Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
� Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
� Update the Player Support Knowledge Base and identify ways to improve our self-help options
� Investigate and resolve account-level issues with a superb attention to detail
� Removing toxic players from the game by investigating TOS/EULA violations

Additional Responsibilities may include:

� Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
� Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
� Provide feedback on the various tools we use to improve efficiency.
� Interface with various departments to understand the potential impact of development decisions on Player Support
� Provide translations for Knowledge Base articles and other game related materials
� Take part in public events and conferences, demonstrating the game and interacting with players and the community.

Requirements:

� Must have excellent written and verbal communication skills in Polish and must be fluent in English
� A knowledge of League of Legends � must be Level 30
� Previous customer service experience preferable
� Previous experience working in a professional office environment for at least 1 year.
� Team player who thinks quickly on his or her feet and is capable of creative problem solving
� Must have a knack for understanding players needs and enjoy connecting with them on a personal level
� Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
� Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
� High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
� Background checks will be conducted

Portuguese Member Support Representative

Title: Portuguese Member Support Representative
Salaris: negotiable plus exc relocation!
Plaats: Gibraltar
Talen: Engels, Portugees
Gepost: 2nd Feb 2012

Description:
Here at Cassava Enterprises(Gibraltar) Ltd we recognize and believe that our employees are a large asset to the success of our organization and the reason why this still makes us one of the largest companies in the e-gaming industry; 888.com, a public limited company.

We offer our employees full comprehensive training, fantastic career opportunities, with a competitive salary and package in our smart offices, all this along with a friendly team environment.

We are currently looking for a Customer Service Representatives who must be fluent in PORTUGUESE and ENGLISH. Knowledge of Poker & Casino games would be an advantage, although extensive Training will be given.

The role of the Job is to provide email, phone and Live Chat support for all members for all brands; the Member Support Department is the first line of contact for our members and thereforeessential in promoting and representing our Company in the most professional and personal manner possible. This, in turn, ensures the satisfaction of customers which contributes to us being one of the best Casino & Poker rooms in the world.

You will also be required to assist other departments (e.g translations) to enhance communications and operations between our members and our company.

Technical Skills Required:

- Computer skills, especially MS Office programs

Key Competencies:

- Excellent written and spoken English and German
- Experience of call centre/online gaming work
- High level of trust
- Excellent interpersonal and communication skills

Qualifications and Experience:

- Internet and/or e-commerceexperience
- Customer service experience

Special circumstances:

- No restrictions to working inGibraltar
- Able to easily relocate (if applicable)

Hours of work:

Based on a 24/7 shift system (Fair Shifts)

Company Benefits (some of):

- Relocation Package
- Initial flight to Gibraltar
- 6 months free accommodation
- After 6 months we offer �250 eachmonth for rental allowance for an indefinite period
- Return flight home once a year
- Very Competitive Salary
- Private Medical Cover
- Life Assurance
- Bonus paid in line with company performance

Please note for this role you need to be fluent Portuguese AND English and must be ready to re locate to Sunny Gibraltar!

German Speaking Customer Support

Title: German Speaking Customer Support
Salaris: Competitive
Plaats: Dublin - Dublin Region, Ireland
Talen: Engels, Duits
Gepost: 2nd Feb 2012

Description:
Player Support with German

As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods. Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year. With several million players in their first game across the US and Europe, and numerous awards (including IGN.com�s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.

Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner�s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you�

We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists in our Dublin, Ireland office. Qualified candidates love video games, and are driven to provide the best support for our players around the world. This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.

Core Responsibilities:

� Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
� Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
� Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
� Update the Player Support Knowledge Base and identify ways to improve our self-help options
� Investigate and resolve account-level issues with a superb attention to detail
� Removing toxic players from the game by investigating TOS/EULA violations

Additional Responsibilities may include:

� Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
� Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
� Provide feedback on the various tools we use to improve efficiency.
� Interface with various departments to understand the potential impact of development decisions on Player Support
� Provide translations for Knowledge Base articles and other game related materials
� Take part in public events and conferences, demonstrating the game and interacting with players and the community.

Requirements:

� Must have excellent written and verbal communication skills in German and must be fluent in English
� A knowledge of League of Legends � must be Level 30
� Previous customer service experience preferable
� Previous experience working in a professional office environment for at least 1 year.
� Team player who thinks quickly on his or her feet and is capable of creative problem solving
� Must have a knack for understanding players needs and enjoy connecting with them on a personal level
� Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
� Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
� High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
� Background checks will be conducted

German Speaking Billing Specialist

Title: German Speaking Billing Specialist
Salaris: Competitive
Plaats: Dublin - Dublin Region, Ireland
Talen: Engels, Duits
Gepost: 2nd Feb 2012

Description:
With League of Legends, one of the most played and critically acclaimed PC games today, Riot Games is a leading innovator in its mission to be the most player-focused game company in the world. At Riot you will work among the most gifted and passionate people in the industry as we hire only the most talented and collaborative people in their discipline. We believe the core reason for Riot's success is people and we are committed to helping employees grow their abilities and careers, as we all continually focus on improvement. We are serious professionals who don't take ourselves too seriously. Named a Top 30 Developer by Game Developer Magazine, Riot Games is aggressively expanding, growing the company five-fold over the past two years, and still continuing the search for top talent.

Riot Games is building a world class team of service professionals, dedicated in pushing the boundaries of service excellence in the gaming industry. Our Player Support Billing Team is composed of specialists who are passionate in assisting our players, possess strong analytical abilities, and show dedication to their duties. As Billing Specialist, you will demonstrate professionalism in your interactions with colleagues, partners and players. You have experience working within a financial environment and have a strong understanding of financial best practices. Among your many attributes, you are a skilled problem-solver, highly organized, and communicate efficiently through multiple mediums. You learn quickly and have been proven to be self-motivated with minimal supervision.

Responsibilities

� Investigate and resolve Player inquiries regarding monetary transaction in a quick and professional manner through a ticket-based support system
� Communicate with Players through the following gateways: Support Ticket, E-mail, and phone
� Use payment gateways to investigate and analyze potential and occurring issues with superb attention to detail
� Investigate and trouble-shoot bugs and errors that may disrupt the Players ability to conduct a transaction
� Analyze payment methods and procedures to proactively prevent potential payment issues
� Investigate and determine creative methods that will improve the overall player experience
� Perform and complete team related project with minimal supervision

Requirements

� Minimum of one (1) year working within a Billing support environment
� Fluency in written and spoken German, as well as written and spoken business English
� Solid understanding of a wide array of payment methods, specifically ELV
� High integrity, with a focus on accountability
� Excellent understanding Microsoft Office applications, emphasis on Excel
� Strong critical thinking and sound judgment
� Ability to speak clearly with a professional demeanor over the phone
� Results focused, and comfortable with demonstrating consistent success through data driven reporting
� An eager contributor, open to all ideas and eager to share your own new suggestions on how we can constantly improve
� A great team player who contributes and values the contributions of others

Russian Speaking Customer Support

Title: Russian Speaking Customer Support
Salaris: Excellent
Plaats: Dublin - Dublin Region, Ireland
Talen: Russisch
Gepost: 2nd Feb 2012

Description:
Player Support Specialist � russian

As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods.� Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year.� With several million players in their first game across the US and Europe, and numerous awards (including IGN.com�s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.

Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner�s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you�

We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as�Player Support Specialists - Russian�in our Dublin, Ireland office.� Qualified candidates love video games, and are driven to provide the best support for our players around the world.� This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.

Core Responsibilities:

* Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
* Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
* Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
* Update the Player Support Knowledge Base and identify ways to improve our self-help options
* Investigate and resolve account-level issues with a superb attention to detail
* Removing toxic players from the game by investigating TOS/EULA violations

Additional Responsibilities may include:

* Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
* Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
* Provide feedback on the various tools we use to improve efficiency.
* Interface with various departments to understand the potential impact of development decisions on Player Support
* Provide translations for Knowledge Base articles and other game related materials
* Take part in public events and conferences, demonstrating the game and interacting with players and the community.

Requirements:

* Must have excellent written and verbal communication skills in Russian and must be fluent in English
* A knowledge of League of Legends � must be Level 30
* Previous customer service experience preferable
* Previous experience working in a professional office environment for at least 1 year.
* Team player who thinks quickly on his or her feet and is capable of creative problem solving
* Must have a knack for understanding players needs and enjoy connecting with them on a personal level
* Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
* Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
* High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
* Background checks will be conducted

Danish Customer Advisor

Title: Danish Customer Advisor
Salaris: �8.50 - �9.00 per hour + Bonus
Plaats: West London - London, United Kingdom
Talen: Deens
Gepost: 2nd Feb 2012

Description:
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.

Summary of Primary Job Responsibilities
� Answer inbound and make outbound contacts within guidelines/goals established by the client and contact center management.
� Consistently achieve call quality score goals to meet client and customer satisfaction goals.
� Other duties as assigned.
� Escalate questions and issues to Customer Service Supervisor as required.
� Adherence to current sitel policies and guidelines.

Experience Target
� Call center experience a plus.

Knowledge/Skills/Abilities
� Excellent communication and customer service skills.
� Basic computer skills (e.g. hardware, operating systems, internet).
� Dependable, reliable and able to perform duties with minimal supervision. � Ability to interact positively with peers and supervisors.

Other
Candidates must have Danish Language skills

Danish, Swedish, Finnish or Norwegian Customer Advisor

Title: Danish, Swedish, Finnish or Norwegian Customer Advisor
Salaris: �8.50-9.00phr + Bonus
Plaats: West London - London, United Kingdom
Talen: Deens, Fins, Noors, Zweeds
Gepost: 2nd Feb 2012

Description:
Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients.

At the Kingston upon Thames site, we manage a range of blue chip, highly prestigious campaigns. Roles available for Swedish, Danish, Norwegian and Finnish speakers

We are currently recruiting for our exciting campaign where you will be required to take Customer service calls regarding the company's product range. This particular company is a market leader in the Electronics field.

We provide full and comprehensive training and ongoing support from a proactive and highly skilled management team. We are looking for empathetic people who will join us on our goal to reassure customers and ultimately achieve a fantastic level of customer service. Successful applicants will join our buzzing social Nordic team of around 60.

Main duties and responsibilities:
� Receive pre-sales or after-sales queries and provide advice regarding the queries.
� Assists callers by providing excellent customer service standards with a variety of customer queries.
� Escalates queries and complaints to the relevant colleague or Team Manager. Aims to resolve customer queries at the first point of contact and pro actively learns/improves in order to achieve 100% first time resolution.
� Achieves accuracy and quality targets as set by the Team Manager in relation to self and other team members.
� Achieves productivity targets as set by the Team Manager, in relation to self and other team members.
� Performs other duties assigned.
� Educated to GCSE standard or equivalent preferred.
� Previous Customer Service experience preferred.
� Ability to build rapport with customers (often in difficult situations of complaint / complex handling).
� Knowledge of PC based packages and keyboard skills (ability to use MS Office).
� Ability to promote the product or service to a variety of people from diverse backgrounds. Hours of work: 37.5 hours per week. Flexible between 8am � 5pm Monday to Friday

Pay Rate
�8.50phr raising to �9phr after probation + Bonus (Opportunity to earn �10phr!!!)

German Speaking EA Gaming Support Agent

Title: German Speaking EA Gaming Support Agent
Salaris: Excellent
Plaats: Belfast - Northern Ireland, United Kingdom
Talen: Engels, Duits
Gepost: 1st Feb 2012

Description:
Concentrix is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, we give our clients the global reach essential for business success.

** What is the role? **

German Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken German
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at Concentrix? **

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!

EA French Gaming Support Agent

Title: EA French Gaming Support Agent
Salaris: Excellent
Plaats: Belfast - Northern Ireland, United Kingdom
Talen: Engels, Frans
Gepost: 1st Feb 2012

Description:
Concentrix is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, we give our clients the global reach essential for business success.

** What is the role? **

French Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken French
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at Concentrix? **

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!

Slovak Speaking EA Gaming Support Agent

Title: Slovak Speaking EA Gaming Support Agent
Salaris: Excellent
Plaats: Belfast - Northern Ireland, United Kingdom
Talen: Engels, Slowaaks
Gepost: 1st Feb 2012

Description:
Concentrix is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, we give our clients the global reach essential for business success.

** What is the role? **

Slovak Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken Slovak
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at Concentrix? **

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!

Norwegian Speaking EA Gaming Support Agent

Title: Norwegian Speaking EA Gaming Support Agent
Salaris: Excellent
Plaats: Belfast - Northern Ireland, United Kingdom
Talen: Engels, Noors
Gepost: 1st Feb 2012

Description:
Concentrix is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, we give our clients the global reach essential for business success.

** What is the role? **

Norwegian Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken Norwegian
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at Concentrix? **

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!

Russian Speaking EA Gaming Support Agent

Title: Russian Speaking EA Gaming Support Agent
Salaris: �7.45 per hour
Plaats: Belfast - Northern Ireland, United Kingdom
Talen: Engels, Russisch
Gepost: 1st Feb 2012

Description:
Concentrix is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, we give our clients the global reach essential for business success.

** What is the role? **

Russian Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken Russian
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at Concentrix? **

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!

External Fraud Prevention Analyst

Title: External Fraud Prevention Analyst
Salaris: Competitive Salary Offered
Plaats: Galway - West, Ireland
Talen: Engels, Frans, Duits
Gepost: 1st Feb 2012

Description:
The Fraud Prevention Analyst is an integral part of the successful launch and post-launch delivery of a world-class global customer support operation. The Fraud Prevention Analyst reports directly to the Fraud Prevention Team Lead located at our Centre of Excellence in Galway, Ireland.

The Fraud Prevention Analyst is responsible for the successful development, execution, and maintenance of the group�s anti-fraud strategy for external fraud. These responsibilities focus on the management of internal practices, tools, and policies to eliminate and mitigate fraud practices within the game. It is anticipated that the Specialist will have a solid understanding of the MMO industry, fraud activities within this space, and the current anti-fraud practices and tools in practice within the industry.

Under the direction of the Fraud Prevention Manager, the Fraud Prevention Analyst is also responsible for the establishment and maintenance of external anti-Fraud Programs related to accounting practices and monetary risk.

The Fraud Prevention Analyst will be responsible for the development, delivery, and maintenance of these Fraud Prevention Strategies and associated programs to continually eliminate internal and external fraud practices.

In addition to expertise in the MMO Fraud space, the Fraud Prevention Analyst should have a detailed a very deep understanding of the Card Not Present environment, call centre industry practices and procedure, and extensive experience in fraud prevention practices and policies.

Duties & Responsibilities:
� Develop and execute successful strategies for In-Game Anti-fraud, Accounts Fraud Prevention, and Credit Card Fraud Prevention, along with Game Hack protection and gold farming and selling detection.
� Manage the delivery of these fraud programs to the operations and services groups, working closely with the Customer Services Core team.
� Assist with building, developing, and managing the Fraud Prevention programs for the services. This includes the development of internal and external fraud prevention policies and practices, the continual evaluation and improvement of the program, and constant monitoring and improvements based on current Fraud Prevention best practices within the industry.
� Assist with building, developing and managing the in-game abuse, cheating, and hack prevention policies and manage detection mechanisms in game.
� Liaise with the greater tools development group on selecting and managing Fraud-Prevention software and solutions.
� Using the provided software and reporting solutions, manage and maintain reporting on fraud practices internally and externally, tracking and monitoring for success.

Operations
� Understand the key operational processes for supporting self-service, email, web-based chat and in-product ticketing resolution to help identify any potential abuse.
� Ensure 100% compliance in executing the operational policies and process as outlined by the Fraud Prevention Manager.
� Presents analysis, reporting and recommendations to the Fraud Prevention Manager as well as recommending changes to reporting tools.
� Perform any other duties as assigned by the Fraud Prevention Manager.

Skills & Qualifications :

Essential
� 2+ years in Fraud Prevention in a Card Not Present environment is required.
� A proven record and strong experience in Fraud Prevention in Digital Services to high volume call centre operations.
� Must have a sound understanding of contemporary EU and US support centre policy and practices, including Data Protection, PCI DSS, and chat storage.
� Fluency in verbal and written English.
� Experience in MS Project, Excel, Visio and PowerPoint.

Desirable
� Strong experience in MMORPG online game support preferred.
� Proven experience in the entertainment or online industry preferred.
� Fluency in verbal and written French or German

Person Specification
� Metric driven and accountable for results.
� Team Player with a positive attitude. Ability to build strong bonds with colleagues to foster open, honest and candid communication.
� Ability to multitask and maintain organization in a fast paced, changing environment.
� Integrity, honesty, humility, and confidentiality traits required.

Compensation:

BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.

Please Note:
� This position is based in Ireland and candidates should be eligible to work in Ireland.
� This role will have shift hours

German Speaking EA Gaming Support Agent

Title: German Speaking EA Gaming Support Agent
Salaris: Excellent
Plaats: London, United Kingdom
Talen: Engels, Duits
Gepost: 1st Feb 2012

Description:
Concentrix is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, we give our clients the global reach essential for business success.

** What is the role? **

German Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken German
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at Concentrix? **

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!

Polish Speaking EA Gaming Support Agent

Title: Polish Speaking EA Gaming Support Agent
Salaris: Excellent
Plaats: Belfast - Northern Ireland, United Kingdom
Talen: Engels, Pools
Gepost: 1st Feb 2012

Description:
Concentrix is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 31 languages, we give our clients the global reach essential for business success.

** What is the role? **

Polish Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken Polish
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at Concentrix? **

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!