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German Speaking Customer Advisor

Title: German Speaking Customer Advisor
Salaris: Up to �9.50ph
Plaats: South London - London, United Kingdom
Talen: Engels, Duits
Gepost: 3rd Feb 2012

Description:
About us
We are currently looking for a fluent German Speaker to join our social and engaging team This is a unique opportunity to join a growing team of Beauty specialists. We are currently supporting trials of an innovative new product

Summary of Primary Job Responsibilities
In order to be considered for the role the applicant must be a customer focused beauty therapist with at least 12 months experience in a spa or salon environment either employed or on a course placement. Main duties as below: Communicate with clients via telephone, live chat, emails and Skype to help them with their treatments/ give advice/adverse reactions/motivation Follow their online treatment diaries (webportal) to also help with the above issues Pro-active outbound calls to assist Customers Need to be IT literate

Experience Target
In order to be considered for the role the applicant must be a customer focused beauty therapist with at least 12 months experience in a spa or salon environment either employed or on a course placement.

Knowledge/Skills/Abilities
The successful candidate must be able to work on their own and as part of a team in order to meet customer experience targets. We are looking for all the core skills such as waxing, manicure and pedicure, massage, facials in addition to this we also require a good understanding of anatomy and biology. so would expect the candidate to be qualified to a minimum of NVQ 2

Special Certifications
Native German language skills

Pay Rate
�9.50ph

Other
We are based in a prestigious part of Surrey easily commutable from London Waterloo The successful candidate must show excellent communication and organisational skills along with the ability think outside of the box and present new idea�s We are seeking a beauty therapist who can work on a full time basis, Monday to Friday, salary. The candidate will have the opportunity to further their career with promotional prospects in a expanding business

2ND LEVEL HELPDESK, NATIVE SWEDISH

Title: 2ND LEVEL HELPDESK, NATIVE SWEDISH
Salaris: 21780 approx
Plaats: Barcelona - Catalu�a, Spain
Talen: Engels, Zweeds
Gepost: 3rd Feb 2012

Description:
2ND LEVEL HELPDESK WITH NATIVE SWEDISH

Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting agents for a helpdesk with native SWEDISH and a STRONG UNDERSTANDING OF NETWORKING for a Technical Service (inbound) with vibrant international company based in the centre of Barcelona.

The TASKS will be:
- Dealing with clients queries about routers, modems and switches.
- Assisting with technical support via e-mail, Web support and phone in a professional manner.
- Handling the queries of 1st level agents
- Training of new recruits.

WE OFFER:

- Dynamic multinational work environment
- Immediate incorporation.
- Opportunities for internal promotion.
- Working area: Central Barcelona
- Salary:19,800 euros gross/year + 1980 Euros ticket restaurant.
- STABLE POSITION
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Rotating shifts Monday � Friday, weekends, Morning, Evening and Night Shifts.

REQUIREMENTS:

- Minimum of 2 years experience at a helpdesk.
- Native Swedish

HELPDESK, NATIVE SWEDISH

Title: HELPDESK, NATIVE SWEDISH
Salaris: 18,582
Plaats: Barcelona - Catalu�a, Spain
Talen: Engels, Zweeds
Gepost: 3rd Feb 2012

Description:
Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting agents for a helpdesk with native SWEDISH for a vibrant international company based in the centre of Barcelona.

Main Responsibilities:
- Help Desk technical support.
- Handling client queries about software, hardware or networking (routers, net connection etc) and solving general computer issues.

WE OFFER:
- Full on the job training.
- Dynamic multinational work environment
- Immediate Incorporation
- Full time position Monday to Friday, weekends, morning, evening and night shifts.
- Working area: Barcelona.
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Competitive salary: 17.406 euros gross/year + restaurant vouchers and medical insurance.
- Job security.

Customer Operations Relationship Manager (English & German)

Title: Customer Operations Relationship Manager (English & German)
Salaris: Competitive package (base + bonus + benefits)
Plaats: Lisboa - Grande Lisboa, Portugal
Talen: Engels, Duits
Gepost: 3rd Feb 2012

Description:
Customer Operations Relationship Manager:

Cisco seeks a Customer Operations Relationship Manager to support Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.

Relationships:

� Reports to Customer Service Operations Manager in European Markets Theatre
� Manage Relationships with Customers aligned with Customer Segmentation service offerings.
� Manage Relationships with designated Geo/Segment Sales Teams.
� Represent Customer and Sales with cross functional teams � pivotal role
Responsibilities:
� Provides Customer account support in line with customer segmentation offerings
� Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload
� Support Customers and Sales from on pre-book to post-booking activities
� Develops strong overview and drives Process, Tool and business flow improvements
� Identifies Customer and Sales Process, Tools and Training opportunities.
� Engages and represents Customers and Sales with cross-functional teams
� Attends weekly Sales Commit calls, keep track and obtain early business visibility
� Maintains a set of projects and initiatives which require cross functional partnerships
� Maintains high levels of Customer and Sales satisfaction levels
� Supports Customer and Sales Key performance indicators and metrics improvement initiatives

Technical Skills:

� Excellent GERMAN and ENGLISH written and spoken (essential)
� Strong verbal and written communication skills (essential)
� Excel to intermediate level e.g. trending analysis, reports etc (essential)
� Developing and redesigning business processes and presentation skills (advantageous)
� Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous)
� Any other European Languages (advantageous)
Soft Skills:
� Above average interpersonal and relationship skills
� High levels of Customer orientation and service excellence
� Efficient collaborative skills with internal / external customers and cross functional teams
� Ability to prioritize and capacity to work under pressure and tight deadlines
� Excellence in problem solving and decision making
� A �can do� and positive attitude, proactive engagement and solutions seeking
� Team work, ability to share, trust and gain credibility across the board
� High levels of Accountability and Ownership
� Open to change and work under a constant business change environment
� Goals and objectives orientation

I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH

Title: I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH
Salaris: D.O.E
Plaats: Barcelona - Catalu�a, Spain
Talen: Engels
Gepost: 3rd Feb 2012

Description:
Company offering specialised consultation in optimizing the technical and human resources departments of customer service, adapting to the needs of your organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of your call centre, playing an essential part in the creation of value to the customer and therefore a source of great benefit to your business, increasing efficiency and reducing costs.

We are looking for an English Speaking Service Manager, to join the helpdesk team of an international company.

The TASKS will be:

-To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI`s.
- Manage team of 25 - 60 people.
-Manage client relationships at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and required quality standards.
-To achieve maximum cost effectiveness of services
-Development of the site structure and management team
-Developing a culture of continuous improvement
-Ensure SLAs and procedures of all services are met

- WE OFFER:
- Multinational dynamic working environment
- Start date beginning of February
- Full time position fron Monday to Friday.
-Weekly rotating shifts: from 9 a.m. to 6:30 p.m.
- Working area: Central Barcelona
- Salary dependent on experience.

Requirements;
-Very fluent English.
-Strong leadership skills with ability to manage large groups of people.
-Strong verbal/written communication and facilitation skills.
-Strong interpersonal skills.
-Customer relationship management skills.
-Demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
-Effective problem solving skills.
-Change management.

ITALIAN KINDLE PROJECT SPECIALIST

Title: ITALIAN KINDLE PROJECT SPECIALIST
Salaris: Excellent
Plaats: Cork - South-West, Ireland
Talen: Italiaans
Gepost: 3rd Feb 2012

Description:
We are currently looking for an Italian Kindle Project Specialist to join Amazon�s Kindle Customer Service Team in Cork, Ireland. Project Specialists are the �voice of Amazon� for our customers through the writing, publishing and maintaining of customer-facing and internal documentation. The successful candidate will be responsible for all customer-facing and internal documentation including but not limited to online Help pages and Knowledge Centre documentation. Content is dependent on business and product team initiatives, as well as the development and clarification of customer service policies and procedures. The Project Specialist role will be responsible for identifying, and removing customer pain points to help improve the overall Kindle/Digital Customer Experience.
�
Responsibilities:

* Liaise with business groups to gather all relevant information for new Digital project initiatives.
Identify areas of customer dissatisfaction with policy and procedures and work with relevant team(s) to improve the customer experience.
* Ensure communication within Digital departments for new Digital projects flows consistently and efficiently.
* Develop a comprehensive project plan for new Digital project initiatives and ensure all tasks are completed on time for launch dates
* Develop material that effectively communicates information to internal and external audiences.
* Adhere to grammar, style, voice and structure of established Amazon editorial standards.
* Collaborate with Digital Program Managers on new initiative launches.
* Design content for Digital continuous improvements projects.
* Partnering with the business team and CS Operations worldwide to assess and prioritise program needs based on rapidly changing business requirements, develop business case for new initiatives and obtain project approvals
* Providing Voice of the Customer reports and analytics
* Drive Lean solutions to improve the customer experience and performance metrics to identify and challenge any negative effects on the Customer Experience prior to new launches

Qualifications/Experience required:�

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service. We require a demonstrated ability to plan, research, write and edit accurate documentation and to set priorities, handle multiple projects and meet tight deadlines.�

* Bachelor's Degree in Computer Science, a Business discipline or equivalent.
* Excellent planning and organizational skills and project management skills.
* Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).
* Excellent interpersonal and communication skills and proven ability to make and implement decisions
* Advanced computer literacy MS Office, SQL, HTML skills and the ability to learn our in-house tools quickly
* Proven ability to build relationships quickly and make and implement decisions.
* Excellent organizational and interpersonal skills with an ability to determine an appropriate level of detail given project milestones.
* Previous experience in an editorial role is desirable
* Ability to flex and switch from one focus to another depending on what is priority for the business or team at any particular time.
* Excellent oral and written communication skills are crucial, as well as ability to think clearly and�problem-solve.
* Fluent English and�Italian is required for this role due to the nature of the tasks to be completed (spoken, reading and written) and any additional EU languages will be looked on favorably

German Speaking Project Manager

Title: German Speaking Project Manager
Salaris: Excellent
Plaats: Cork - South-West, Ireland
Talen: Duits
Gepost: 3rd Feb 2012

Description:
Overview:
Amazon's Customer Service (CS) department is seeking a German speaking Project Manager to join our team. In this role you will be responsible for driving new and improvement projects within EU CS team. You will support Amazon�s Customer Service Mission Statement ("timely, accurate, and professional") by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills. The ideal candidate will be comfortable in a fast-paced, multi-tasked environment. You will work successfully across the EU in a cross-functional environment.
You will be a creative and analytical problem solver with a passion for excellent customer service. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.�

Depending on the applicant, this role can be based in Cork, Edinburgh, Berlin or Regensburg.�

Key Responsibilities:
Manage large integration projects on behalf of the EU CS organisation
�
Ensure that all projects are delivered on time and meet the strategic and business requirements
�
Communicate project status to CS, business and operations� management, providing useful and timely reports
�
Recognize and pursue opportunities for improvements in process and efficiencies, collaborating with Black Belt and Operational teams
�
Collaborate with other worldwide CS and technical teams to continuously innovate and redesign all customer-facing documentation, to facilitate more customer self service activity and to cater for cultural customer needs.
�
Produce and analyse metrics using SQL queries and MS Excel, and use the results to drive improvements to customer-facing content and internal policies
�
Develop material that effectively communicates information to external and internal audiences.
�
Exercise Amazon Leadership Principles, Core Competencies and Core Values at all times to demonstrate role-model behaviour.

Responsibilities:

Experience /Skills:

Significant project management experience in a fast-paced, metrics-driven environment.
Demonstrated ability to manage, motivate, and influence work and team behaviours.
Ability to manage and communicate across position levels and functions.
Technical Expertise: in-depth knowledge of planning and analysis tools.
Negotiation and influencing skills; able to listen to and persuade others based on sound logic.
Ability to think clearly, act decisively, problem solve and prioritise.
Goal driven, target orientated, able to step back and look at the bigger picture.
Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
Proven communication skills (written and verbal);
Fluent English is essential.
Fluent French and/or German language skills are essential and an additional European language is desirable.
Practiced working knowledge of Six Sigma tools and Lean techniques.
In return, Amazon will offer you a competitive salary other excellent benefits dependent on location. You will also have the opportunity to develop a rewarding career with one of the world�s leading online retailers.

Qualifications:

Experience /Skills:

Significant project management experience in a fast-paced, metrics-driven environment.
Demonstrated ability to manage, motivate, and influence work and team behaviours.
Ability to manage and communicate across position levels and functions.
Technical Expertise: in-depth knowledge of planning and analysis tools.
Negotiation and influencing skills; able to listen to and persuade others based on sound logic.
Ability to think clearly, act decisively, problem solve and prioritise.
Goal driven, target orientated, able to step back and look at the bigger picture.
Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
Proven communication skills (written and verbal); Fluent English is required.
French and/or German language skills are desirable.
Practiced working knowledge of Six Sigma tools and Lean techniques.
In return, Amazon will offer you a competitive salary other excellent benefits dependent on location. You will also have the opportunity to develop a rewarding career with one of the world�s leading online retailers.

TRAVEL AGENT - DUTCH, ENGLISH SPEAKER

Title: TRAVEL AGENT - DUTCH, ENGLISH SPEAKER
Salaris: atrakcyjne
Plaats: Krak�w - ma?opolskie, Poland
Talen: Engels, Nederlands
Gepost: 3rd Feb 2012

Description:
TRAVEL AGENT - DUTCH, ENGLISH SPEAKER

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia, Poland and India. Intelenet constantly focuses on providing effective solutions to global organizations seeking to reduce costs while consistently maintaining superior service level.
Our Value driven Culture ensures a work environment that is open, transparent
and encourages excellence at work. Intelenet in May 2011 became a part of the 100,000 strong Serco family across the globe and this presents us with tremendous prospects as we chart our new journey together.

Due to the growth of our Intelenet European Services Center in Krak�w, we have new job opportunities for you. Currently we are looking for candidates for the position of:

TRAVEL AGENT � DUTCH, ENGLISH SPEAKER
Ref. no: TLJ/TA/01312012
Krak�w
full-time

Customer Service Executive with Dutch language, within a team dedicated to our travel industry client, will be responsible for handling inbound calls and chat requests from customers. The basic job function is to interpret customer need and provide customer satisfaction by helping them resolve their enquiries, in a manner that will result in the highest levels of customer care and prompt resolution.

We expect:
- Excellent written and oral skills of Dutch.
- Very good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.

We offer:
- Full-time employment contract.
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.

Please include the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Intelenet European Services Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process".

Please, check our website http://www.intelenetglobal.com/
Find us on Facebook http://www.facebook.com/home.php#!/pages/Intelenet-European-Services-Sp-z-oo/208996049128957

Korean Speaking - Co-ordination Executive

Title: Korean Speaking - Co-ordination Executive
Salaris: Undisclosed
Plaats: Central London - London, United Kingdom
Talen: Engels, Japans
Gepost: 3rd Feb 2012

Description:
JOB PURPOSE

The key objective of this position is to provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. Co-ordinators are also expected to function as local PR agents and sales supports in order to maintain existing customer relationships and to promote future business. Co-ordinators will also provide first contact point for all emergency situation that may arise, for example civil unrest, natural disaster or serious accidents involving customers

REPORTING AND KEY RELATIONSHIPS:
� Reports to immediate team leader and/or manager and/or their designated representative
� Liaises with all other GTA offices for work-related issues
� Close collaboration with EMEA Coordination and the wide Inbound team including Destination Services, Operations, Hotel Sourcing and Sales Offices.

KEY ACTIVITIES
� Handle all incoming calls for Group and FIT customers travelling within responsible territories.
� Act as an emergency response team and provide support to tour leaders/clients during any unexpected crisis situations that may arise.
� Monitor / spot check the quality of suppliers through services provided.
� Check itineraries to make sure smooth running of tours and itinerary feasibility.
� Meet / greet clients / tour leaders during and outside office hours.
� Attend tours, inspections, or provide onsite inspection / support if/when required during and outside office hours in & outside of UK.
� Business trips (within and EMEA and possibly to sales offices) are required
� Assign and allocate services if / when required.
� Collect business intelligent information to assist generating future business.
� Carry an emergency after-hours mobile phone if / when required
� Work on shift hours pattern including weekends and bank holidays to perform out of office hours coordination services.
� Any other ad-hoc duties, such as general operations, administrative or co-ordination tasks as required.
� Deal with and solve problems / complaints that may arise during or after trips.
� Coordinate service / hotel reservations and amendments / extra arrangements according to customers� or sales requests, or unforeseen situations that may arise while tours are on the road.
� Liaise with / report to EMEA offices, sales offices, suppliers, and other departments within GTA regarding itinerary issues, tour status and problems on the trip within the timescale specified on company policy and procedures.
� Negotiate with suppliers and clients to maximize GTA profit margin when necessary.
� Negotiate contracts, and/or contract new services if/when required

KNOWLEDGE, SKILLS AND EXPERIENCE
� Previous experience in customer service / travel industry essential
� Travel industry market & culture understanding desirable
� Good written and verbal English skills are essential
� Strong experience and good market, culture knowledge for APAC / EMEA region is essential
� Strong problem solving skills
� Ability to multitasking, prioritise and meet deadlines
� Excellent communication and organisational skills
� Ability to work under pressure and work independently
� Ability to build good relationships with suppliers and clients to promote company image
� Motivated and a team player with pro-active attitude
� Computer literature � experience in working with Microsoft packages is desirable
� Good business reporting / statistic producing skills are preferred
� Basic knowledge of the AS400 system (for internal candidates)
� High level of flexibility and adaptability in handling changes as the company evolves
� Fluency in Korean is essential

Mandarin & French Speaking Co-ordination Executive

Title: Mandarin & French Speaking Co-ordination Executive
Salaris: Undisclosed
Plaats: Central London - London, United Kingdom
Talen: Engels, Frans, Mandarijn
Gepost: 3rd Feb 2012

Description:
JOB PURPOSE

The key objective of this position is to provide dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. Co-ordinators are also expected to function as local PR agents and sales supports in order to maintain existing customer relationships and to promote future business. Co-ordinators will also provide first contact point for all emergency situation that may arise, for example civil unrest, natural disaster or serious accidents involving customers

REPORTING AND KEY RELATIONSHIPS:
� Reports to immediate team leader and/or manager and/or their designated representative
� Liaises with all other GTA offices for work-related issues
� Close collaboration with EMEA Coordination and the wide Inbound team including Destination Services, Operations, Hotel Sourcing and Sales Offices.

KEY ACTIVITIES
� Handle all incoming calls for Group and FIT customers travelling within responsible territories.
� Act as an emergency response team and provide support to tour leaders/clients during any unexpected crisis situations that may arise.
� Monitor / spot check the quality of suppliers through services provided.
� Check itineraries to make sure smooth running of tours and itinerary feasibility.
� Meet / greet clients / tour leaders during and outside office hours.
� Attend tours, inspections, or provide onsite inspection / support if/when required during and outside office hours in & outside of UK.
� Business trips (within and EMEA and possibly to sales offices) are required
� Assign and allocate services if / when required.
� Collect business intelligent information to assist generating future business.
� Carry an emergency after-hours mobile phone if / when required
� Work on shift hours pattern including weekends and bank holidays to perform out of office hours coordination services.
� Any other ad-hoc duties, such as general operations, administrative or co-ordination tasks as required.

COMPLEXITY
� Deal with and solve problems / complaints that may arise during or after trips.
� Coordinate service / hotel reservations and amendments / extra arrangements according to customers� or sales requests, or unforeseen situations that may arise while tours are on the road.
� Liaise with / report to EMEA offices, sales offices, suppliers, and other departments within GTA regarding itinerary issues, tour status and problems on the trip within the timescale specified on company policy and procedures.
� Negotiate with suppliers and clients to maximize GTA profit margin when necessary.
� Negotiate contracts, and/or contract new services if/when required

KNOWLEDGE, SKILLS AND EXPERIENCE
� Previous experience in customer service / travel industry essential
� Travel industry market & culture understanding desirable
� Good standard of written and verbal English, Mandarin, French are required.
� Knowledge of any third language of Cantonese, Spanish or Italian are desirable.
� Strong experience and good market, culture knowledge for Apac region is essential
� Strong problem solving skills
� Ability to multitasking, prioritise and meet deadlines
� Excellent communication and organisational skills
� Ability to work under pressure and work independently
� Ability to build good relationships with suppliers and clients to promote company image
� Motivated and a team player with pro-active attitude
� Computer literature � experience in working with Microsoft packages is desirable
� Good business reporting / statistic producing skills are preferred
� Basic knowledge of the AS400 system (for internal candidates)
� High level of flexibility and adaptability in handling changes as the company evolves

Call Centre Support � French & Spanish Speaking

Title: Call Centre Support � French & Spanish Speaking
Salaris: �19,000
Plaats: Central London - London, United Kingdom
Talen: Engels, Frans, Spaans
Gepost: 3rd Feb 2012

Description:
GTA is a world leader in the provision of hotel accommodations and related ground travel services with more than three decades of expertise. GTA uses industry-leading technology to market and distribute global travel content, including more than 37,000 hotel properties with instant confirmation, in over 130 countries. Other GTA travel services include sightseeing tours and attractions, private transfers, group travel and rail passes. GTA distributes accommodations and other travel services through travel wholesalers, tour operators, travel agencies as well as directly to travelers.

JOB PURPOSE

To provide industry-leading operational support to travel agent customers, booking on the RBS (Retail Booking System). To assist clients by processing their requests (website & manual) as well as handling their queries/problems regarding hotels and service bookings in an efficient manner.The role will be mainly responsible for supporting agents within France ,Spain and some of the UK.

KEY ACTIVITIES
� Handling of bookings, incoming telephone and email queries from customers, ensuring that company operational policies and guidelines are being followed.Includes monitoring of system in-trays and liasing with internal departments and external suppliers as necessary to ensure that bookings abd customer queries are processed and responded to satisfactorily.
� Checking and processing of bookouts, account queries and in-house complaints to ensure that all points are answered and appropriate compensation is provided where necessary, with compensation authorised by team leader/management as appropriate.
� Dealing with complaints after travel, including liaison with internal depts and extenal customers to ensure mutually agreed outcome is communicated to the customer within our policy deadlines.
� Taking telephone bookings and following up with clients regarding alternative hotels etc as required.
� Effectively communicate with colleagues and management ensuring messages and queries from other offices and departments are replied to within the terms of the client SLA.
� Maintain a folder with all pending queries and problems to ensure a smooth handover, in absence of staff members from the in the office.
� Prioritise daily workload, ensuring all required tasks are completed by the end of each day.
� Undertake, as requested, other tasks or projects and complete them within the given time frame

COMPLEXITY
� Work under pressure and with conflicting deadlines to meet the client SLA requirements
� Analyse problems and provide solutions from a range of options available
� Use initiative and logic to respond to queries and refer complex problems to the supervisor or manager

KNOWLEDGE, SKILLS AND EXPERIENCE
� Self motivated with excellent organisational skills, ability to prioritise and solve problems with excellent problem solving skills.
� Ability to multi-task in a fast paced enviroment, work under pressure with attention to detail and meet deadlines.
� Strong written and oral communication skills and able to negotiate effectively internally and externally.
� Flexible approach to working practices in response to customer and business needs
� Passion and commitment to deliver outstanding customer service is a must.
� Fluent in French, Spanish and English. An additional European language such as German advantageous but not essential.

Service Desk unit for German speaking customers - with English and German

Title: Service Desk unit for German speaking customers - with English and German
Salaris: Competitive Salary Scheme
Plaats: Ostrava - Moravsko-slezska, Czech Republic
Talen: Engels, Duits
Gepost: 3rd Feb 2012

Description:
German speaking wanted

Form of employment:
Permanent, Full Time
Location:
Czech Republic; Ostrava
Organization:
Managed services and transformation
Application period:
Thursday, December 01, 2011 - Tuesday, January 31, 2012

We are looking for suitable candidates for Service Desk unit for German speaking customers.

Responsibilities:

Incident management role according to ITIL process
Communication with German speaking customers
Responsible for quality coordination of German support virtual team
Creating and solving incidents and request according customer requirements and our instructions

Requirements:

independent workstation maintanance
system and software installation
MS Office and IE settings
Firewall and network settings
English skills on advanced level
German skills on advanced level
PC advanced user skills
Basic knowledge of network

We offer:

Permanent working contract
Multinational company environment, German use on daily basis
Trainings, technical courses and English lessons
Career path and personal growth
Competitive financial evaluation
Benefit programme (one additional week of holiday, food vouchers, pension and capital life insurance, life anniversary rewards, MS Office Suite for home use, flu vaccination, coffee & tea refreshment)

Place of work:

Ostrava

In case of this position recommendation by our employee please mention his/ her first name and surname in your application.

Contact for this job:

Best regards,
Tieto Corporation

HELPDESK, ITALIAN, FRENCH

Title: HELPDESK, ITALIAN, FRENCH
Salaris: 18,582
Plaats: Barcelona - Catalu�a, Spain
Talen: Frans, Italiaans
Gepost: 3rd Feb 2012

Description:
Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting agents for a helpdesk with fluent Italian and French for a vibrant international company based in the centre of Barcelona.

Main Responsibilities:
- Help Desk technical support.
- Handling client queries about software, hardware or networking (routers, net connection etc) and solving general computer issues.

WE OFFER:
- Full on the job training.
- Dynamic multinational work environment
- Immediate Incorporation
- Full time position Monday to Friday, weekends, morning, evening and night shifts.
- Working area: Barcelona.
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Competitive salary: 17.406 euros gross/year + restaurant vouchers and medical insurance.
- Job security.

Technical Support Danish or Norwegian

Title: Technical Support Danish or Norwegian
Salaris: tbd
Plaats: The Netherlands
Talen: Engels, Deens, Noors
Gepost: 3rd Feb 2012

Description:
Related to the ongoing growth ambitions and professionalization of our organization we would like to get in touch with highly-motivated and enthusiastic new colleagues wanting to strive after optimal customer services in their role as a:

CSR Technical Support
Location: we have options in Venlo and Abcoude (Abcoude is close to Amsterdam) (The Netherlands)
24 - 36 hours per week (TBD)

You would be working for the world wide renowned company that is a leader in digital imaging products, developed to enrich communication simplify complex tasks and helps to reach the customer creative goals.

Start date: 5 March 2012

The Customer Service Representative (CSR) will be responsible for the answering and processing of questions and responses from our clients (B2B ). The client is the central point of attention for our customer and we strive after delivering optimal customer services and 100% customer satisfaction.

As a CSR you will be first point of contact with clients delivering customer service and answering questions concerning:

� Answers on frequently asked questions.
� Driver - and software downloads, so that the customer profits of the newest functions for his/her digital products.
� Firmware-updates repairing and service information questions.
� Information on obtaining an user-manual for the clients product

Daily Duties:
� Handle queries from clients received via email and phone independently and responsibly in a correct and speedy manner
� Inform and advise clients on all subjects related to hardware and software issues, the products, promotions and services from the customer
� Diagnose and solve the possible problem
� Accurately logging data and cases, summarizing information, processing data and coordinating data in the available client systems ensuring accurate reports and client cases
� Responsible for quality and quantity of own work, consult with direct manager when problems arise
� Collecting, keeping updated and signaling possible shortcomings and difficulties concerning the contact registration and knowledge data base and give information on these subjects to the direct manager
� Positive contribution to a good work atmosphere within the team, active role in operational discussions on progress and signaling options for improvement to enhance overall quality and cooperation
� Being able to analyze queries to find best possible solution for the client

Your qualities:
� MBO level of education
� Excellent communication skills, both written and oral in the following language: Norwegian or Danish
� Experience in a service environment and/or customer services
� Excellent verbal and written communication skills in fluent English in order to be able to handle calls and emails
� Dutch language skills are a plus
� Commercial skills are a plus
� Administrative experience, typing skills and being able to process data in IT systems
� Clear and friendly telephone voice
� Client oriented, service oriented and a positive attitude
� Striving after best possible solution
� Good communication and social skills
� Team player
� Independent and pro-active
� Driven, enthusiast, positive work attitude
� Analytical and structured worker
� Flexibly available from Monday to Friday between 8.00 and 20.00 o�clock
� Prepared to work weekend if this incidentally occurs
� Fulltime available during the whole training period

An assessment in the Netherlands is part of the selection procedure, as well as a reference check.

Who is arvato?
Outsourcing partner arvato Benelux B.V. is an authoritative service provider of effective and complete solutions in Customer Services, Credit Management Services, Marketing & Data Services and International Supply Chain Management for markets in and outside Europe. In the Netherlands arvato services has branches in Abcoude, Amstelveen, Venlo and Venray and currently has 500 employees.

arvato Benelux B.V. is a division of Arvato AF, the media service provider of Bertelsmann AG. Renowned Bertelsmann companies in the Netherlands are e.g. RTL Nederland (TV stations RTL 4,5,7, and 8, Radio 538) and Publisher G+J (Magazines National Geographic, Quest and Glamour).

For more information, please visit our website: www.arvato.nl

What can we offer?
We offer you an interesting job in a fast-growing and inspiring organisation. We offer a competitive salary and travel reimbursement. You will start with a 3 week training program. You will be trained in customer products, application, software and hardware. Goal is to be a partner to our clients delivering optimal services.

Are you interested?
Send your application letter together with your resume to the attention of arvato Benelux, B.V., Department HR, Newtonweg 20, 5928 PN Venlo, The Netherlands or e-mail to jobs@arvato.nl.

CUSTOMER CARE, PORTUGUESE, FRENCH

Title: CUSTOMER CARE, PORTUGUESE, FRENCH
Salaris: 15,564
Plaats: Barcelona - Catalu�a, Spain
Talen: Frans, Portugees, Spaans
Gepost: 3rd Feb 2012

Description:
CUSTOMER SERVICE AGENT NATIVE PORTUGUESE&FRENCH

GRUPOMST is made up of ten companies providing inbound and outbound call services. We are located in the centre of Barcelona. We have 450 employees, mostly pan European.

GRUPOMST employees enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST

Also, the company has pioneered the application of principles established by the Equality Act.

We are recruiting NATIVE PORTUGUESE and FRENCH speakers to add to our customer service team.

MAIN TASKS:
- Customer service
- Dealing with queries and complaints.
- Back office tasks.

WE OFFER:
- Good work environment
- Immediate incorporation
- Full time position from 10:00 h to 19:00 h.
- Working area: Barcelona centre
- Competitive Salary: 1194 euros gross / month + 103 gross/month bonus language

REQUIREMENTS:
- Minimum of 6 months experience as customer service agent.
- Native Portuguese or very high
- Native French or very high
- Medium level of English.

TRAVEL AGENT - FRENCH, ENGLISH SPEAKER

Title: TRAVEL AGENT - FRENCH, ENGLISH SPEAKER
Salaris: atrakcyjne
Plaats: Krak�w - ma?opolskie, Poland
Talen: Engels, Frans
Gepost: 3rd Feb 2012

Description:

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia, Poland and India. Intelenet constantly focuses on providing effective solutions to global organizations seeking to reduce costs while consistently maintaining superior service level. Our Value driven Culture ensures a work environment that is open, transparent and encourages excellence at work.

Intelenet in May 2011 became a part of the 100,000 strong Serco family across the globe and this presents us with tremendous prospects as we chart our new journey together.

Due to the growth of our Intelenet European Services Center in Krak�w we are looking for multilingual, motivated individuals who have the drive to succeed in a fast growing industry. Currently we are looking for candidates for the position of:

Travel Agent � French, English Speaker
Krak�w

full-time / part-time job
Travel Agent with French language, within a team dedicated to our travel industry client, will be responsible for handling inbound calls and chat requests from customers. The basic job function is to interpret customer need and provide customer satisfaction by helping them resolve their enquiries, in a manner that will result in the highest levels of customer care and prompt resolution.

We expect:
- Excellent written and oral skills of French.
- Very good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.
- Experience in the travel industry will be an advantage.

We offer:
- Full-time or part-time employment contract.
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.
- Experience in the travel industry will be an advantage.

Please include the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Intelenet European Services Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process".

Please, check our website http://www.intelenetglobal.com/
Find us on Facebook http://www.facebook.com/home.php#!/pages/Intelenet-European-Services-Sp-z-oo/208996049128957

HRC SPECIALIST

Title: HRC SPECIALIST
Salaris: competetive
Plaats: Krak�w - ma?opolskie, Poland
Talen: Engels, Nederlands, Frans, Duits, Italiaans, Russisch, Spaans, Pools
Gepost: 3rd Feb 2012

Description:
The HR Connection (HRC) is a global Cisco HR organization which provides internal HR shared services to employees, managers and HR stakeholders around the Cisco globe. The HRC organization is split into three regional teams (APAC, AMERCAS and EMEAR) and one global business operation support team. You will be part of the regional EMEAR (Europe, Middle East, Africa and Russia) HRC team supporting our clients in the 5 main EMEAR regions; North, Emerging, Central, UKI and South. We are excited to establish this core HRC operations team in Krakow as we plan for an EMEAR wide expansion of the HR shared services model. The team will have its main presence in Krakow with smaller presences in London, Moscow, Spain and Beirut. You will provide excellent customer service and will meet the demands of our employee and manager population. You will also be able to balance the need of this population with the need to protect Cisco policies/procedures as well as local and regional legislation.

Joining Cisco in order to start or further a HR career will allow you to experience the delivery of HR services in a very innovative and modern way. We have a culture of collaboration, innovation and excellence and are continually seeking to improve our approach to the work we do.

Help to redefine and transform Cisco�s shared service model and shape Cisco HR to be the best place to work, to develop your career and to have fun.

HRC SPECIALIST
(location: Krakow, Poland)

The scope of responsibilities assigned to the position:
- Manages HR web cases, providing best in class client experience for Cisco employees, managers and HR stakeholders.
- Management of generalist HR data and system related processes.
- Receive and manage in-coming phone enquiries through to resolution, ensuring an excellent customer experience.
- Support employees, managers and HR with established generalist and regional processes (I.e. vacation, leave of absence, benefits selections, compensation and reporting changes).
- Manage generalist and regional specific documentation requests (I.e. Government forms, payroll forms, Employee Certificates, Loan support certificates, entity invitation letters on standard and ad hoc basis.)
- Manage key HR lifecycle processes such as regional and local termination, payroll, benefit and contract annex processes.
- Escalates exceptions and complex requests using the established escalation model, to ensure accurate, timely and consistent case resolution
- Effective and appropriate management of sensitive data and information
- Participation in cross-functional projects to ensure end to end HR processes are seamless from a Data, systems interface and policy perspective
- Collaboration and Effective communication with internal HR stakeholders and HR ecosystem (i.e. Finance, IT ) including other regional HRC teams, Centre of excellence, HR managers and the HR tools and systems group

The qualifications and personal skills we are looking for are:
- Graduate and/or professional with 1-3 yrs of relevant HR experience
- University Degree � Bachelors degree and/or Masters degree (any fields of study are welcome � you need to demonstrate your transferable skills)
- Ambition to achieve career progression within HR and personal development
- Ambition to succeed in a complex corporate environment
- International background/ Ambition to work within a diverse, international team supporting a very international employee and manager population
- HR tools and systems experience is an advantage but not essential
- Customer Service Orientation
- Attention to Detail

Language Requirements:
- English and at least two of the following languages: Polish, German, Dutch, French, Spanish, Italian, Russian
- Any of the following additional languages would be desirable: Norwegian, Czech, Hungarian, Arabic, Swedish

We offer:
- Permanent Full Time Position
- Competitive Salary & Benefits Package
- Opportunity to work within a global, innovation lead HR shared services organization, which will expand in scope over the next 2-5 years
- HR Career Progression on local, regional and global level
- Working from home program
- Ability to shadow peers � also outside the core role
- Use of technology to deliver HR and collaborate with your colleagues across Europe, Middle East, Africa, Russia and Globally
- Senior HR mentorship

Are You ready for the Challenge? Then come and talk to us!

CUSTOMER SERVICE AGENTS, DUTCH, GERMAN, FRENCH

Title: CUSTOMER SERVICE AGENTS, DUTCH, GERMAN, FRENCH
Salaris: 17748
Plaats: Barcelona - Catalu�a, Spain
Talen: Nederlands, Frans, Duits
Gepost: 3rd Feb 2012

Description:
GRUPOMST is made up of ten companies providing inbound and outbound call services. We are located in the centre of Barcelona. We have 450 employees, mostly pan European.

GRUPOMST employees enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST

We are recruiting several CUSTOMER SERVICE AGENTS with German or Native Dutch speakers with fluency in French for a customer service department in an international company located in Terrassa.

Main responsibilities;
- Telephonic attention
- Inbound sales calls
- Providing information to clients about new offers.
- Processing orders by phone, e-mail and fax
- Handling of customer claims & returns.

We Offer:
- Dynamic multinational work environment
- Immediate incorporation
- Full time position from Monday to Friday (from 8 a.m. to 5 p.m.)
- Working area: Terrassa (Approx 40 mins from City centre by public transport).
- Competitive Salary 1450�/ monthly gross approx
- Job security

CUSTOMER CARE ITALIAN

Title: CUSTOMER CARE ITALIAN
Salaris: 17748
Plaats: Barcelona - Catalu�a, Spain
Talen: Italiaans, Spaans
Gepost: 3rd Feb 2012

Description:
GRUPOMST is made up of ten companies providing inbound and outbound call services. We are located in the centre of Barcelona. We have 450 employees, mostly pan European.

GRUPOMST workers enjoy a number of benefits:
- Internal promotion opportunities
- Monthly awards- gifts for the best call quality
- Flexible timetables offered to suit family life
- Employee discounts for many of the products and services offered by our clients.
- Bonus for referring successful candidates to work with GRUPOMST

We are recruiting several CUSTOMER SERVICE AGENTS with native ITALIAN for a customer service department in an international company located in Terrassa.

Main responsibilities;
- Telephonic attention
- Providing information to clients about new offers.
- Processing orders by phone, e-mail and fax
- Handling of customer claims & returns.

We Offer:
- Good work environment
- Immediate incorporation
- Full time position from Monday to Friday (from 8 a.m. to 5 p.m.)
- Working area: Terrassa (Approx 40 mins from City centre by public transport).
- Competitive Salary 1450�/ monthly gross approx
- Job security

Language Recruitment Fair - Barcelona

Title: Language Recruitment Fair - Barcelona
Salaris: Competitive
Plaats: Barcelona - Catalu�a, Spain
Talen: Cantonees, Deens, Nederlands, Fins, Frans, Duits, Italiaans, Japans, Noors, Russisch, Zweeds, Nederlands, Bulgaars, Tsjechisch, Hongaars, Pools, Roemeens, Zwitserduits
Gepost: 1st Feb 2012

Description:
Language Recruitment Fair, Barcelona, 11th February � Free tickets now available!

Make a date in your diary to visit the first Bilingual People Language Recruitment Fair in 2012, which will be in Barcelona at the Barcelo Sants Hotel on the 11th February!

The Bilingual People Language Recruitment Fair is the largest and most exciting exhibition of its kind dedicated to multi-lingual recruitment. After a huge demand from multinational companies and our candidates, Bilingual People will be holding its first event in Barcelona this year. There is a huge demand for multilingual professionals in Spain and this event allows you to meet and discuss employment opportunities with some of the largest recruiters in the region and across Europe Face to Face

The event offers bilingual and multilingual professionals access to hundreds of available positions from leading international companies and recruitment agencies based in Spain and across Europe, in employment sectors such as Customer Service, Accountancy & Finance, IT, Sales, Marketing and Translating/Interpreting, plus many more.

If you are a bilingual or multilingual and you are interested in finding a great job that meets your skills this is a �must-see� event!!

Confirmed exhibitors include:

BeesWax
Roche Diagnostics
SellbyTel
Talent Search People
Top Language Jobs
and more��!

Reasons why you should attend:

� The fair showcases National & International companies and recruitment agencies that are interested in recruiting people with language skills, both for positions in Spain, and also throughout Europe.
� There will be a wide range of positions across many industry specifications including Sales, Customer Service, IT, Tech Support, Accountancy/Finance, Marketing and many more
� You will be able to meet leading employers as well as Recruitment Agencies under one roof, saving you time and energy when looking for your new job!
� You will be able to talk to leading employers and agencies face-to-face and discuss a wide range of employment opportunities.
� Companies and Recruitment Agencies will be conducting interviews hoping to hire staff shortly after the event
� Bring your CV - this is essential and will be requested by most companies and recruitment agencies if you are interested in applying for active jobs
� Recruitment Professionals will be on hand to give you advice on your CV and all other aspects, to help you find your perfect job.

There are a limited number of free tickets available for this event which will be allocated strictly on a first come first serve basis. To claim your free entrance ticket visit:

http://www.bilingualpeople.es/candidate/register/

We look forward to seeing you there!

Bilingual People